SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with. Shipping is faster than thought. High speed charge this well. Shake without fixed well. Designer wholesale simple is good.
배송이 정말 빠릅니다. 알리라서 아무리 빨라도 2주걸릴줄 알았는데 1주일도안걸렸어요 ! 국내배송시킨줄 ㅎ 그리고무선충전 정말정말 잘됩니다. 한국에서 4만원주고 샀던건 케이스 벗겨야되고 위치 잘잡아야되고해서 이름만 무선충전이지 거의 유선으로 충전했는데 이건 폰케이스 껴놓고 갖다대자마자 충전표시뜨면서 잘됩니다. 참고로 폰은 아이폰 11입니다. 그리고 송풍구에 꽂는부분도 정말 튼튼해서 폰이 아이폰치고 큰편인데도 흔들리는것없이 튼튼하게잘 잡아줍니다. 이런거 한국으로 사려면 최소 3~4만원인데 만원대로 구매해서 너무 만족합니다. 알리는 랜덤으로 상품이 온대서 걱정했는데 배송도 진짜빠르고 상태도 좋고 아주 만족스럽네요
Products real fast received. Shipping tracking on clearance Start's received. Product is really simple and good looks like. Case to consider in stretch mode is a bit but no needle when the good shows. So even a minute test should be seen by note 9th (case included) wholesale as well.
July yuan buy, july days arrival express shipping for four. Dock well Busin
Einfacher aber effektiver Mechanismus. Die Befestigungen sind stabil und vermitteln den Eindruck von langer Haltbarkeit. Meine Empfehlung.
livraison rapide, produit correspond à la description, il faut bien le fixer et marche bien
Automatic fitted is used. Automatic line okay okay. Still wireless charging is well.
Very convenient device. Charges quickly. No how much does not interfere with the flow of air from the ventilation hole, does not overlap the review. I'm happy with the purchase. The goods came on time. Thank you all.
It came very quickly. Charging works, the phone sits tight. I'm happy. Thank you
The goods have not been shipped. Ordered with delivery from Russia returned money.
מהיר ממה שחשבתי תוך שבועיים הגיע מהר מוכן אמין מומלץ
very good
Very good quality of the holder.
Rocket shipping Devine ^^
The quality is very pleased. Installed on the car, charges 6, keeps well, does not hang out. thanks for the fast delivery
Order and 9th day and day received. Automatically hold very spin wrote was used, think more cumbersome and finish or malfunction or find another living modern China product is found. Gun for jaw crasher cotton net weight grab. Without shake and catches me fast four. Tuyeres firmly on going through is traveling in China uneasy living didn't high, galaxy S21 plus you are using data fast charging is also well. Very satisfied.
Fast delivery NP. Excellent mounts of the charging itself. Quality of execution at altitude. Fast charging is coming. Does not overheat. All OK
Fit is tight, phone slides in and out easily and is well supported. Charge is fast as expected. Good buy.
Handle super recommend fast shipping
מוצר מעולההההה
товар супер рекомендую продавца
The store is excellent.. and the product is great
Perfect charge though I am forced to put in the air conditioning because the phone customers during charging. I am happy with the product despite that problem
Very convenient piece delivery very fast tracked all the way to the store recommend for further purchases
Packaging is screwy came from but works well. Okey
Item works as advertised, charges my phone at a decent rate.
It was great little bit effort Cux the charging sometimes don’t work but good so far
The product is of high standard very well finished and comes 100% packed without violating, in my opinion should come with car charger but not come.
Perfecto. funciona a la perfección. muy contento
Quick delivery. very satisfied with the fast delivery.
Worked great with Galaxy Note 20
The film is in use to how good, the more the pom-poms
Car phone holder. Firm fixing Load works
something is good
Excellent car charger, great value and build quality. Would highly recommend.
Product quality is very good and only testing the road. Has led luminous beautiful background and charges mobile.