SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered a pillow heart, and now the star. Both pillows came exactly as ordered by both color and size and waiting))) everything works. To the store Thank you very much for the speed. The parcel came before the declared period for two weeks. Super!!!
Pleasant toy-pillow, there is a button to turn on the backlight and a connector for batteries inside the toy.
On these starfish are all OK, we will cooperate
I liked everything
Satisfied with the pillow, and beautiful, and comfortable and soft.
The child is very pleased. Quality is good everything works, colors change. Recommend.
Super!
Cool toy, went a month the child is happy, thank you to the store.
Thank you so much to the store❤& Middot;
Very cute and good A requires a separate battery, just put a battery in the bottom of the doll and it works! Very cute and nice a separate battery needed and, doll bottom battery only for UST will work!
Very cute!
Very bright need 3 AA batteries
ty
At first I was upset that he did not glow, then read the reviews and inserted 3 AA batteries. Shines beautifully and changes automatically 3 colors. The child liked it.
Kaif toy! The quality is good, the pulp, it burns brightly, the colors change. I came quickly, tracked all the way.
Super, the description is accurate, there is no smell. Very quickly delivered.
Exelent, of course it comes without batteries, but it's very nice.
Nice pillow! Exactly as in the photo of the store. Without marriage and smell. Everything works, it glows.
It's soft, works with 3 AA batteries. No special smell. My children loved it very much.
As shown in the picture
Product corresponds to the description, delivery fast, I recommend the store!!!
Soft, pleasant to the touch pillow. Room 4*5 in full darkness lights completely. Colors shine over time. I did not regret what I bought.
небольшая задержка, а так отлично
Everything was perfect thank you
nice
As in the picture, really, there are no batteries included, 3 pieces of finger will be needed
Super cute!! Works perfectly!
The goods came quickly and is true. Looks very super! The child is very pleased I recommend!
The pillow is super. I bought my niece in the room. Very suitable for interior. When I give you a photo review.
My daughter really likes it! Quality is good! Sent quickly, came 20 days before Krasnoyarsk. Thank you!
It was three weeks before Israel, I order not for the first time and accordingly the order is satisfied... the goods are in order and everything works!
I did not receive the product as it was sent to the wrong address. As long the automated system continues to choose the country, instead of allowing customers to fill it in themselves, items will continue to go astray. 3 items I bought and paid for went astray. Yet it is being reported that it was delivered.