SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Зарядите са добри. Доставката е много бавна, 2 месеца до България.
It's OK!
The goods meet the description, well packed, everything works, delivery about 4 weeks.
Works well. Charges quickly. The goods also came quickly.
все работает хорошо, но быстрой зарядки нету.
Excellent Product
Order Received thank you!!! The store of 5 stars!
ok
Like working
Everything works fine
Ottimo
good product
The Volt shows always 12.5 Pisa and so it works)))
It's the same as the picture, took 1 month to arrive. I still don't prove it. Then I'll tell you if it works well.
Good piece
Very good. Works very well
Everything works thanks! Goods quality, very satisfied with the store! Recommend!
Very good product and robust
До Красноярского края дошло быстро, все как в описании, качество хорошее
Excellent.
The product was lost somewhere on the spaces of the mother of Russia. The store sent quickly. The goods arrived in Russia in early May. It's July, and I still haven't got anything. The buyer's protection period ended, but AliExpress did not give the opportunity to open a dispute. So, somehow so... there is no goods and no money. But the seller seems not to blame
Visually, everything is like in the description .. and in the car has not yet been used .. thanks
Товар пришел,только вольтметр постоянно показывал 12.5 v. Открыл спор , АлиЭкспресс часть денег вернул.Конечно качество сборки плохое.
Very good
Ok perfecto..
Everything came on time in good condition, everything works
Everything came in good condition, everything works
Carga rápida real.
Charges poorly washed and Volta shows about the walk. Delivered fast
It's okay. Fast shipping. I did not communicate with pradovets.
The goods have not been delivered
Delivered for a long time. The battery charge shows, I do not know how accurate.
Ordered two same charge from different stores at one time, one for 1,66 $ and it for 1.89 $, so what's cheaper came in 15 days and works exactly like a voltmeter. And this was 40 dnen and the voltmeter reading at him is 0.7 V less, The current is held up to 4.2 and above this goes in defense, it is clear that the seller is not responsible for this, the charging was in the original packaging. Such a voltmeter can not control the voltage of the vehicle's on-board network.
Fast! All is well!!!