SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very cute for my grandchild, he will be happy
Shipping fast and nicer
It took more than a month to arrive, but if you ask me if I would buy again I would answer that if, since the product is Exelant and my daughter loved it
package arrived after months of waiting so m not quiet satisfied. but it did arrive today so its all good.
They are of good quality all different and work
Good cars, quickly disperse. Fine satisfied)
I recommend this product. very good quality for the price , i'm satisfied and package arrived in one week.
Thank you. The parcel came very quickly. Cars are good. Small but good going and beautiful
Really cool cars and they're like the rope ones you give him a little back and walk forward
thank you for a very fast delivery.
They're pretty good.
Cars are cool. Small, but not straight very small. Metal. One machine has something with wheels, but it does not spoil the impression. Recommend
super
Good cars, with wheels overclocked)
My little brother is delighted! He is too happy with his new toys!!!
Really nice cars. I was not expecting such quality. I definitely recommended. My children are super happy with them
Very good
For the price they have are great, my super happy son with their cars
It's the second order. They're very pretty.
Very nice
Only one car malo
All right
Bring 8 different-colored cars, they're cars from those you give back and then move themselves or you can move them with your hand. We give them to our two-year-old son who likes them very much and is delighted. I recommend them, they look robust and grind
Delivery is fast, cars made of plastic, the quality is not bad. Thank you!
Very nice. My enchanted son
Everything is super, no complaints. Order boldly!
Machines of good quality, my son really liked. Seller decent, sent the goods quickly, I highly recommend
Long delivery, and so the goods are good.
Very pretty, correct delivery Thank you in store
Super toy cars for drive. Well made. For this price recommend! Thank you!
Thank you store beautiful machines