SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ideas bridal tea buy gift purchase was negative. Finish or configuration quality so good but then in the shock absorber know even suction force is thinking about the stars one 뺌.
Name only cleaner. Too many expectations hte spring. Suction force is too weak. Just this pretty rubbish?
Really good design and product thx
There's good hopefully bought. Two's. Sound a little element.
Wonderful vacuum cleaner! Top store! Buy will not lose!
Very good store and products! I recommend the store to everyone! Thank you so much!
Really awesome mini vacuum
It brings everything and works well, it doesn't have too much power, but for small things it can be perfectly worth.
Minus set pieces non-existent
Arrived quickly, the quality is excellent, thank you to the store.
works as advertised but i wish i spent more on the newer model! most likely will gift this as it works great but will most likely purchase the new 15000pa version
Fast delivery, as described item. Thank you.
Very good product, came well packed, has a great working and delivers what is in description.
Excellent compact vacuum cleaner, super quality. Sucks for this size is quite normal. In the set of 2 nozzles, the one with the hose, connects from the other side and works in reverse, on blowing out. Also included is a charging cable and a soft pouch for storage. Small size dust collector with air filter. The vacuum cleaner itself when turning on smoothly gain momentum and cool up, the sound is not too loud, does not bother at all.
The Business Value four wrong can be used with key
5000 Pascal bottom long hair wholesale difficult level of Nibiru for power. Same price for ramen Xiaomi car cleaner side force good looks like. Of course size fits most small.
Better than imagined, beautifully finished product high quality!
The vacuum cleaner is gorgeous! Smooth start, excellent suction In the car such even sorry) I will at home to collect dust
Than expected fast shipping and product quality problem ask watch Fast feedback rapid response, final product, for girls Baseus side refund handle the baseus pictures and products Reliable thanks to a 됬 negative
Shipping fast ~~~ goods also satisfy ~~ ^^
Chest of drawers and recommended for its size has a good power. Recommend and shipping was fast arrived in 3 weeks to Copiapó
Computer desktop keyboard Nano car dust cleaner for sale used blowing is sufficient as. Car instrument cluster around or water through space to blowing or dust removal for useful one overall cleaning is flock printing TV. Useful, ship random.
Fast shipping quality up on top. The business is best gift for wholesale best on the market
Very long service. However came to a product. Satisfied with the purchase.
There's good cooking Simple clean is OK, as I'm Shipping fast four key
Delivery is fast, corresponds to the description does not suck badly, I advise the store.
Very fast and very good goods. The vacuum cleaner is a bit slower than expected but anyway I find the very practical. Many thanks
Excellent, powerful vacuum cleaner. I recommend the product.
Great vacuum cleaner. Delivery is very fast in Postamat. Packed well, all whole. Its function performs well. Especially complain about nothing, if only noisy slightly, but there is nothing to compare, perhaps they are all like that. Recommend!
Super quick delivery. Thanks !
Baseus autotreasure store constantly pleases its customers with quality goodsFast Delivery This responsible and exciting step deserves respect! I want to wish with a clear heart shiny plans that will always be implemented, quality goods that will be marked from the shelves of the store, a magnificent service, from which your customers will will will High profit, reputation and success bars!☑& Middot;