SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 2 weeks in Mo, and the pedestal in Pyaterochka, on the wall it is easy to attach, like yet did not fall)
In excellent condition. Well packed
For a long time I looked at this shelf. Decided to order. Looks very kind and stylish. Not yet hung, let's see how the toothpaste dispenser will work
Compliant item received very quickly
parfait
Perfect
Good is cool toilet charming works perfectly
Very satisfied with my purchase, good quality as in the photo. I recommend
Parfait
I love it and it’s good quality
I love order arrives very quickly and it's just beautiful I recommend more thank you
Whoo-hoo!
This item was delivered super fast, and it looks very sleek and strong. Very happy with it!
It's very good and it's arrived very soon.
The delivery has some weeks lasted, but I am totally satisfied and it also came very well packaged
It is excellent and came quickly thank you very much to the store
Well packed and good quality.
I ordered a large shelf, everything came on time and even earlier. The track number was served from the beginning to the end of the receipt. I'm happy with the purchase. I did not communicate with the store.
The article is exactly the same as the photo. Very easy to place and very comfortable. He arrived quickly. I recommend this store.
Excellent quality goods
Very cool, fixed firmly
It has arrived broken
Very good quality and very nice
норм
Came just Super everything as in the description I ordered the second one already
Received before the date and compliant. Very happy with this purchase! I recommend the supplier who is very serious and sells good products :)
I liked it.
Very nice
Good! Just a super shelf in the bathroom!
Beautiful, use Convenient and easy to use and assembly.
Well received thank you very much, article and too cool.
The toothpaste dispenser is on the right on the photo and it is on the left on the one I just received. I find it much less practical
Fast delivery. Impeccable product. Comes with a guide. Easy Installation
Excellent product
Perfect thank you
Vraiment top !!
Smaller than expected. But true to picture. I haven’t put it up yet. But the adhesive looks weak I may have to buy some more adhesive to be sure it stays in place.
Thank you. Delivery to Latvia 3 weeks.
The product is as described, I recommend it, fast delivery within a week
Thank you store
Everything is much more neat and easy to place.
Fast shipping, well packaged, and perfect product to see in time
The product was consistent with the description. But one of the glasses was with a crack. Very offensive. The set is generally beautiful.
Order to Tashkent was 70 days. Well packed, came safe and sound. The goods are made qualitatively, the plate is decent, odorless. The order is very satisfied, it fully corresponds to what is seen in the photo. Seller recommend!
все супер спасиба
Very nice and save my space in the bathroom so organized!!
The product is beautiful the detail is that it does not stick to the wall you have to use bolts for greater support, I ordered two of these, A set of four glasses got me broken one of the glasses and gave me penita, but quick enough came and I love the product s