SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and size well
The goods did not come, but the store considered the problem very carefully and returned the money.
Very good quality. And very beautiful! I loved it. And the best thing is that it doesn't go beyond
I stay small down and big up but very nice thanks
In the photo, the color looks much brighter. The fabric does not stretch, the quality is not very.
Zamówienie dotarlo w dwa tygodnie. Jestem zadowolona.
I didn't get the order 'very angry!!
it arrived fast and i loved the colors, i still have to test the material more the store is good
super
The fabric doesn't extend I usually buy L in leggings but this looks like s came very fast
Everything is cool
Not even a commercial gesture the size was not good like another article
Ordered tights for the second time for a girlfriend, look super!
Good, but not stretch, do not fit and do not pull. Active tennis classes were great. Like, but not ideal) Xs on the hips 97, waist 70-good. A larger size is definitely not necessary, or it will be flattened, because it is without stretch.
Quality did not like it and the model did not fit from below a small top large
They are very well, happy with them
The parcel came quickly, leggings liked, but the size is mega large. I took XL in fact size 2 more. Sorry. I will not wear it for sure. Wasted money
❤
Ziet er goed uit, nog niet aangehad
Corresponds to the description. The store is very attentive and responsive. Shop recommend.
Good quality, fits perfect.fast shipping
Think more stars through four key
It looks beautiful, but it is sewn from the fabric not for classes, it does not stretch. Like it or not, depends on what they bought for! I will not wear them, but sorry. I did not communicate with the store. the goods came quickly.
The colors are like in the pictures, not transparent, do not squeeze.
The order came to Krasnoyarsk quickly in 2 weeks, on the Russian 48-50, it is better to order L
Everything perfect highly recommended
Товар соответствует цене. Пришёл быстро. Размер точный. Спасибо
nice
It's bad. Saddle short
Funny panties) stretch, not very dense, do not shine through. in them, Lose Weight Well)))), do not breathe.
0 when moving slide
Leggings, which I expected. In my 48-50 came L But the elastic band is thin, I thought it was wide. Will need Change the elastic band in the belt to wide. And in general, everything is fine.
This type of leggins should adjust to the body and which has received a bad for this type of clothing.
They're pretty, but it's true that if you have a belly they don't look so good, they slide. You have to be skinny to get along.
Fast and great
Nice pants, even if the band is weak. Elastic too small!
Товар очень качественный, швы ровные,нитки не торчат, цвет соответствует заявленному , без постороннего запаха. Единственное ошиблась размером, на 48 взяла L. нужно было заказать XL/ Спасибо продавцу, однозначно рекомендую !!!! Удачи вам!!!
bellissimo e comodissimo
quality is good, but material is tight without stretching enough.
The only thing I stay small the rest is the same k in the photo I sent very fast
Very comfortable, good fitted, good stretch, great for working out, fast shipping!
Very fast delivery, to Moscow in just 2 weeks. Excellent quality, all as stated in the description. Size at 46-48
Quality and cut bad
so nice
The description's not bad, the only thing that got me broken.
X L just on about 116. I did not communicate with the store.
Bad material! Money in the trash