SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There's good.
I wanted to notice one moment, which is not visible in the pictures and description. The phone inside the slit is freely hanging, I.E. It can be placed a little diagonally, but on the uneven roads will fight about the wall of the glass. The presser mechanism inside is there, but it is not strong and weak and presses to the same in the screen, it would be better to have a mechanism in the ends. Probably very large phones there tightly will stand.
It works properly
Forward than finish is also high dock well Busin
Good!
good
There's a little fan. You can hear it when the music is turned off. And that's how it works.
Funciona perfeitamente! Não consegui medir a velocidade de carregamento.
Until I checked how it was in the car and whether it works... but everything came quickly safe and sound, packed well, looks holistic quality.
Quality ok
On Polo sedan is very large, without the bottom does not fit in especially
The item has arrived as expected.
The box was crumpled. Fortunately inside the package was intact.
The item does not fit in the drinking can hole of my bmw car. It’s tu
Loved the product! Very convenient to carry the car phone!
In the cup holder
Работает, встала в x-trail t32 хорошо, но хотелось бы поглубже.
Great item!
very good store
제품은 좋음. 핸드폰 넣고 3초 뒤부터 충전 시작됨. 냉각팬이 있어 처음에 약간 냄새가 심하게 남.
Think more Element Work well Busin
Very good product, works perfect, even with cover.
The description is accurate, but the load is very slow.
Great on the description… the AliExpress is delivering faster than the Magazine Luiza hahahah
Once the magnetic field of the charger is generated, fast charging works well. But it is not easy to fix it because the smartphone hole is slightly large. And when the phone case is on, it hardly charges.
good good
The parcel will arrived on schedule for a normal (not express), carefully wrapped by bubble wrap, slightly crushed the content box Cup but x luck seems not to be damaged. I reserve to try it for some giorrno before closing this review
good
Charges quickly, on the insignia wire is not visible and looks norms
Брал в Audi Q5 R8 для Huawei P30 Pro. Отлично работает, заряжает через силиконовый плотный чехол. Для установки в подстаканник снял нижнюю часть, чтобы телефон не торчал и не мешал подлокотнику. Встал идеально, телефон в зарядке находится ниже уровня подлокотника. Товаром доволен.