SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks awesome, great steering, it makes really fun to play!
Thank you! It came in the mail and it’s exactly as promised. I would buy again, thanks!
Minus one star-for the absence of a VA package. The goods came just in couches, for a gift definitely... somehow not that. Delivery is fast enough.
Whole beautiful car works well and quite complete my baby son us happy with it
It seems good when tested we'll see
FAST FOR A SMALL CAR
Cool machine! Children liked to collect rides well!
if there was a box it would been better when you give someone a gift.
great
Foarte frumoasă și rapidă masina!!! Sunt mulțumită!
Great quality. Love it.
Challengeing build. Very fun to build and play with the kids
Alles ok
perfect ! all pieces and work perfectly
Nice. Kids love it
All the mass buildings! Packing is good, the parcel went quickly and tracked! The quality of the performance is excellent, there is no smell. The instruction is clear and intuitive! Compatible with original blocks! There is room for imagination! The child was pleased! for purchase, for reasonable money, I recommend, and the manufacturer and the store!
Looks good.
nice
Really use well was a child too like four key
bardzo fajne ale bardzo dużo składania mam nadzieję że zabawa będzie super
Class. has fun it together to build.
Remains on the rise
very good
All OK, did not collect, as a gift
Great! My boyfriend was glad to have won it! Good quality, nice to do
All compatible with products. Very fast delivering order. Recommend shop and salesman
Wood summer speed lively and good.
thanks
Ordered as a birthday gift. Hope he like.
Goods came quickly. According to the description, all works
Received in 9 days Already delighted my second
Good quality, and cheap. Our son now also has another model ordered.
Surer toy