SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order not the first time-I like everything
Sneakers are good but they turned out to be slightly small. if you take a larger size.
Exactly like picture. Very comfortable. Perfect size. Very fast shipping.
I wear 41 size, I ordered 42 It came very well.
I really like shoes that I order for 3rd time and the store is super friendly and kind highly recommend the seller and goods
Thank you, the sneakers came, though the time of protection of the order has already expired, such as in the picture cool, took 39 size my 38R.
хороший продавец. Туфли были повреждены при транспортировке-вернул половину стоимости
I received the sneakers, everything can be seen in the photo. The store considers it normal to send goods of inadequate quality, and at the same time is not responsible for his goods. I doubt that they can be worn, no one has provided me with a certificate of harmlessness to health, since these shoes smell a lot. If you ordered a product from this seller, then be sure to film everything from opening the package, it may be useful for you to defend your requirements.
Это уже вторая пара, которую я заказываю для супруги. Она довольна, всё соответствует описанию - цвет, размер.
Беру не первый раз. лёгкие, дышат. очень нравится. размер беру с запасом, ходить удобно. на 24.5 см 40 китайский.
The shoes are ok
Excellent sneakers! Thank you
Produit non reçu
AliExpress team.. pls help to look into below case and proceed my refund ... no I am extremely disappointed . I placed orders. But delivery is still not received even it's been more than 3 months.... I had orders this product for my friend... And he is asking me about delivery everyday but I have no answer for him and this supplier has put my head down ... Pls proceed my refund immediately
Crosses are not bad, light. On the length of the foot 26.2 cm took the size 8, because to the insole 26.5 cm. Took not the first time. Shipping fast. Thank you store.
Shoes comfort ultra וקלות מאד. One can go איתם day complete without feel pain. At a time שהנעל מתבלה because I Grove for her, I invite שוב. This is the fourth of me. Recommend heat