SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product complies with the description arrived quickly. Unique neo lack of instruction and the very poor.
Works well, good shopping!
For now okay.
nice
Comes without manual and the charger cable is short, but works well!
WORKING FINE
This "Neck Massager" is very good and its massage function is quite relaxing. The product I ordered arrived in Istanbul on the 15th day, I can say quite quickly. I paid 21 TL customs tax. Although the packaging of the product was a little crushed, luckily there was no problem with the device. But in any case, I think the packaging should be a little more robust in international transport. In conclusion, I recommend the product and the store.
Muy muy agradable sensación de pulsos eléctricos y calor - recomiendo - Garcías Llegó muy rápido
Came quickly, tingles and warms. life will show :-)
I bought by AliExpress Standard Shipping and the store sent it for 360 Lion which took a long time in my country this 360 Lion system is chileXpress a headache but finally arrived
Corresponds to the description.) Works .. By utility-fig knows .. I don't know what to say. But cool))
Very practical.
Warm Cool coming stage furniture star Android is uncomfortable. So also is this 쁩.
it works
Delivery fast. Product as the pictures. Consistent with the description. Just the charges. AND if it works will see.
Fabulous product. Creates feeling tingling and heat. Thank you very much
Copies of the shock. Rozgrzewa neck. I don't know if this helps.
I came quickly thanks to the store for the speed.
Super priporocam vredno TEGA denarja.⭐⭐⭐⭐⭐⭐
Works. Shipping fast.
Bueno
Good!
Everything is fine, the description matches. The store answers quickly. Recommend
it is noisy and didn't came with a manual, I asked the store and nothing
It gives you electric pulses and at the same time warms up, there comes a point that is a little strong but then it becomes more pleasant
Conforme descrição!
Fast delivery
Очень хороший массажёр для шеи, с акумом, греет, хорошо массирует током, реально помогает, советую взять и попробовать
Small defect "a little long to heat and stimulate the neck"
very good, impulses are strong, heating working well
All bestens,vielen dank
It came sooner than expected, and it's just like the description
Thank you all received intact and safe. I recommend the store.
Found that the device was more powerful. The device is a sticker… Was in doubt if it was true or replica.