SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super good store excellent item
Fast and product conforms to description
Funny toy, came quite quickly, the kids liked it, and this is the main thing. Manufacturer success in business and thanks to all delivery services.
bellissimo
OK
Пришло быстро, качество хорошее, спасибо!
My son loved her in 21 days
wow.
According to description. Kid loves it.
llegó bien, a pesar que aún no lo pruebo
I bought the plane version C. It's good, which is written, there is protection against overcharge. After the Assembly, the plane pulled hard to the ground. To after the start it still began to gain height, you need to bend the front edges of the wings slightly up, and these same wings behind a little bend down. Then the traction of the motor will be dragged up. There's no need to raise a lot or else the dead loop of the plane will start to stand out.
It's very good for the price you have and it's easy to handle and make you fly by children from 3 years old. The only thing the flight always does type looping or at least mine
gut
Well flies
Do not leave the slingshot with an elastic band in the sun. Dries, cracks, breaks.
супер отличная игрушка. дети довольны
Cheap price well bought four. Child Day 쯤 fun.
Kids have great fun with this
Singing good
It's fast singing Good
OK.
Flies medium. Maybe something is wrong...
weno
Thanks to the store Fast delivery. I recommend it
Protukt is arrived, fast shopping. Unfortunately bad packaged. Flight is crooked.
Product is good, I recommend children will be satisfied (I recommend/.
very nice toy
Хорошо летит
all good thanks
Kids liked
just as described
ok
Megkaptam, a szállítás következtében kicsit meggyűrődött, de ki lehetett egyengetni..:) A gyermekem sokat játszik vele ! Köszönöm !
☢️