SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality for the price charged. Very compliant
The metal bracelet is a great ale in a complete set (good quality). Godinnik on his reception is good.
sieht echt gut aus. Die Verbindung mit Bluetooth ist bißchen schlecht aber es geht.
Well, damn for your price normal can be seen that give a specific
Came fast
ghh
I got the watch. It's all right as a clock. Who plans to use to track steps and kilometre readings immediately can reduce by 33% exactly (checked). On the past 100 steps, the clock shows 150. At 300 - 450. Increases exactly one third... And so the watch is cute. The charge is held about 5-6 days (without constantly included Bluetooth).
Very top, work right and came fast
decent
Arrived fast and intact, as is the description
Excellent, works perfect and connects fast, shipping was 20 days, highly recommended store.
Well supplied
Good.
Not sure but my order should be the other watch steel belt….it could be me who choose the current by mistake..overall watch is good and shipment time is great
Arrived very quickly and successfully works foremost highly recommended
The watch is correct, very light, for the price I will not complain. Give it to the wrist.
Is product is good, But lacks a bit more development at the interface, notifications if well are projected once they get subsequently are not on screen to turn on the screen, Even to look for in section tidings are all together and you can't watch foremost the full text or differs per person or group. Is limited the set up notifications, vibration. Definitely in your missing interface development.
Description as it is the picture completely and it is really very wonderful and I advise everyone to buy it But I have a problem that it is very, very late arrival And please solve this problem
Compliant watch well received and in a beautiful packaging
Dentro del tiempo de entrega, pero valió la pena... buen reloj
The product is according to seen
me costó un poco conectarlo al celular peor se conectó , es un poco engorroso aser que te parezcan los mensajes de redes sociales y todo , pero se puede aser , buen producto además en la caja viene con 2 correas eso se valora , además venía súper bien embalado
genial muy bonito
Look great packed beautiful
The clock came quickly. The app does not bite wallpaper on the dial little and no interesting download nothing.
Packet was well packaged and after 10 days received. Was equally puzzling how to set everything, but works well. Watch itself is beautiful and not too large, display is pretty well visible outside and connect with phone is good. Very satisfied about delivery time and store, and for little money anyway a lovely smart watch.
Super had not thought it so well is like me for the price super must I say thank you
Super nice watch at the price very attractive!!
greatt iteeemm
ok
Very nice I loved it so late to arrive but it was worth it
Very happy with the purchase I recommend it has arrived all well I have done prue va s and for now it goes very well it is nice I recommend
Excellent quality, very good, 100% satisfied with the product
Good envalado and with a nice carton. Now it seems that foremost correct. Compliant expectations and has gotten pretty fast.
Arrived much earlier than expected, nicely material excellent condition I really liked the clock
The watch is identical to the description and the image but it beug sometimes... I received it in 2 weeks the shipping time is fast.
thanks
Hi, I appreciated a quick delivery. The product is ok, but not that good as it had been advertised. It looks cheap and heart rate and other health functions don’t work properly. I used it for 3 days and stopped it from using.
very good
Excellent Product in good condition, very good delivery time
It works fine. Connect to BT as 2 devices.
.
Arrive early
This is my second time buying from this store. I was very happy the first time, that why I came back. The watches are exactly as describe and all the functions work perfectly. Thanks seller. If anyone is looking for a good smart watch, this seller is the best to buy from.
Well received
good quality
Cool hours, the store at all well done, could not connect wrote to him immediately, helped. I advise everyone. Especially the seller is excellent, the first time so.
доставка быстрая. упаковка хорошая. товар качественный. ремень резиновый и браслет метал. настройка простая и понятная. скачал программу на телефон и всё. есть русский язык.
The watch is good.
Piece of Watch, nothing to envy the high end
great item, however my heart rate function doesnt work dont know why