SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Массажер - огонь ! Главное - не забывайте протереть шею влажным полотенцем перед использованием. Брал в подарок отцу, очень доволен.
Thank you very much. Before that I took myself, now I ordered a friend, the thing really works. Good luck in business.
Current strongly beats, everything works
It goes well, some too strong impulses, you have to take it carefully.
Well packed. Fast shipping to Spain. It is a necklace with two electrodes, it carries two aaa batteries (not included). It works like any other electrostimulation device.
excellent product, does what it says! shipping was fast too
Работает. Хорошо,что на батарейках. У меня аккумуляторы плохие,быстро садит, быстро заряжаю зарядником.Эффект от процедур пока непонятно,током бьёт,что то крутит как токи СМТ, плечо пока болит и нога в заднице по кости трёт,и колени так себе,будем долбать током. Что то типа ДЭНАСА Свердловского, может наши разработки туда переехали.
Come on. come on. I'm selling it. Recommend.
The parcel in the Kharkiv region reached 17 days. cool thing, who has chondroz neck-I recommend.
Received in one week, works perfect, sends small electrical impulses to the neck or patches, I recommend to buy at least 2 patches, works with 2 small batteries. Seller 100x100 recommended
Month order that dog good cheap Micro, not just tryin
Everything is super! .... 5 +++
Funny thing but about the therapeutic effect is still in doubt.
Rdcibido, I haven't tried it yet.
Everything is fast and accurate!!!!!
I tried it and it doesn't work. Of course for the price. That I know can ask.
Everything arrived before the time limit for Seychelles. Neck massager and extra pads, do not work together, or neck or back. I immediately went into 3 mode, because the previous ones, almost did not feel. At me of the cervical department, advised the masseur, I use the first day-let's look at the result))). Sent, quickly, the supplier I recommended.
Very good, gives a Choquinho that relaxes all muscles!! Recommend!
Package quickly received serious store I recommend
Very satisfied and satisfied with my order,.
I'm happy with the purchase. Multiple modes.
Everything is just super. Recommend.
Доставка 20 дней до сахалинской области трэк отслеживается хорошо упаковано все работает ,чуть-чуть током покалывает,довольна покупкой все соответствует описанию
Exelent very fast it premiered and surpassed spectives
Спасибо! Всем доволен! 6
The massager corresponds to the description, has not yet used, I will add a description later. The store is advised, packed accordingly.
Masazhorjt work perfectly! 6 programs and eletrite. A lot of 'em! Sanctioned by this delivery of E good: from 11.06 to 06.07, and the price of e Super! Goreshko preporchva!
The neck massage is appreciated, my husband wanted it and he's delighted with the product. In 15 days we had it in our country. I recommend store and product, as it comes out.
I order the third time. The goods always come quickly. Quality is good.
Very good. Arrived very quickly