SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent pants, satisfied, on OB 92 took M, sit well, do not shine through
Happy with the purchase. The material is very pleasant, it stretches well, not transparent. At its 46-48 took L. It came perfectly! Recommend)
colour is Navy not the same as description. leggings come up short like a 7/8 and the waist band has no compression so will roll down with any HIIT exercise
tight around the thighs but not enough around the waist
Just a heads up, it's thinner than most yoga pants. Fit and colour are nice.
they are a little short
A grade
gostei do material e da rapidez de entrega
Received these very quickly, a bit tight on the thighs and loose on the waist for me, but great for the price!
runs smaller so size up. color is lighter in person and nice pockets hehe :P
Excellent quality! Thank you store. Not translucent
Ok
Fat ones with Mobile Pocket look good
The pants are too short:(
Three good J' adore
Read reviews and dimensional grid and ordered L, like not big but it was possible to safely take M, hips 95
I ordered this store already Other leggings., the goods super. This leggings fall unfortunately shorter and no elastic at the belly. The communication with the seller is super and the shipping also. I think the seller can nothing for it.
I picked light blue and the color is way off. It’s purple. Fabric is thinner than I expected.
Delivered very quickly! Leggings correspond to the description and size, very comfortable, high waist and very like (personally to me) color. Very satisfied with the purchase!
Good for its price tights. The fabric is quite dense. But the elastic is not particularly comfortable, small, thin.
Fantastic shopping are very satisfied, highly recommend. I will make another order
Fit little, fit large waist
On the OB 106 cm took the size of XL, sat down well. On volumes everything is fine, there are no comments. But the length turned out to be 7/8 for a height of 170 cm. The fabric is very good, soft and silky. I agree with the review, which is pleasant, like a second skin))). 100% recommend to buy, the price is excellent and delivery fast
Perfect, size M for 36/38 pants, do not transparent
Excellent