SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The plug is missing, it's not worth anyone. Brother-in-law bought it.
Charging status. Multiple dog use the charging speed is late is just big problem is not. IPhone smartwatch charging port with no note.
perfect... order another one
Quality product, fast delivery, very satisfied
Good product. Happy with it. Can’t get the wireless charging yet
<2en> thanks as the product in the picture
Beautiful an what I expected
Perfecto
Amazing product highly recommended solved for me the hassle with using 2 3 charges for my devices worth every penny and shipping was okay
I haven't tried it.
I arrive sooner than expected and in perfect condition, it works well.
Everything is fine)
Si
Good product for the price
Excellent
Easy to use, looks great, you have to add your on Apple Watch charger to the stand. Has room for many devices all together, and does the job! Would definitely recommend to purchase ! Thanks dear store
I am very satisfied with the product and speed in the delivery.
Fast delivery, perfect merchandise, perfect dialogue, the store is 100% recommended, everything is spotless, I would order more for sure, odorless, delighted, splendid design, solid I am absolutely satisfied with this purchase.
Under the clock, the wire is not failed. I take it you need to put a regular one in there.
Top price & Quality!! I recommend you this great product! :-)
With the store did not communicate, came quickly works
Please with the purchase
Very good product
I arrive before time
Very practical
It is very beautiful and practical but Ladet unfortunately very slowly
ok
All OK recommend
Arrived on time, store sent very fast. Product description… recommend!
Envío rápido a españa y el producto igual que en la imagen, he conectado la base de carga con un cargador de 12w veremos a ver que tal va y si es necesario compraré un cargador más potente pero de momento todo perfecto. Lo recomiendo.
Соответствует описанию. Быстрая доставка. Всё работает. Рекомендую
Great product
Dispenser beautiful perfectly לצרכני dark, giving answer להכל וחסכוני , הפלאפון earphone and charging via the device וצריך plug the charger for watch. Highly recommend shipping super fast