SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great thing!
Like her granddaughter, helps in cooking.
Exelent product! I liked it very much with the ease of peeling potatoes.
Order come in 2 months. Match the description. Is not used
I love this peeler so much I ordered 4 more. It’s very efficient and works very well. I highly recommend it.
Long went the goods
As advertised, great peeler safe for kids to use.
Sharp knife. Convenient and fast
Ordinary Peeler, just put on the hand. Try a few days ago, at work, home carrots. Try once again to leave feedback after application.
The best peeler that exists
Received your good product with fast shipping. Pleasure to buy from your store.
Really nice!!!
Good, sharp, I recommend the store.
Very practical
love these
Krasnoyarsk for 15 days combined package (sdek). Used in the lemon, carrots and картохе, same as slicer-knife, which can quickly clean carrot or potatoes.
Fast shipping. Convenient thing
Excelente
A simple and unpretentious thing is just to learn...
Confirm to description
Fast delivery, peelers are nice too, some may find them convenient to use, others - not, for me they are very suitable for "straight" objects (cucumber, carrot, etc.) and I like them.
Excellent thing, comfortable and cleans finely.
Great kitchen gadget, great price and delivery. Thank you
Very very fast delivery in my country (13 days)! It’s Incredibly!
Same as the picture, good quality, and arrived in 3 weeks
All OK
I haven't used it yet. Success to the store and special thanks to the delivery!
Super!
All right, where you have to stick your fingers is soft, silicone, fits easily regardless of the size of your fingers. Personally I would prefer it for one finger, but I haven't found it and I bought this one that was the closest I looked for and I had already had.