SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as same as picture,beautiful!
excellent quality and fast delivery
Just chic headphones, came in 2 weeks, the sound is very good, look impressive!
good, I like them.
fast delivery , good package. very good communication on any problems, Recommended store!
Everything ok!!! I recommend this store
A+++++ good store, high quality product I recommend
It is a good store,very nice product - recommend!!
Good quality and fast shipment.
pretty fast ship, quality is good.
Excellent, fast shipping and good material
Everything is good! Thank you so much!!
very very good and thanks for your suggestion. good saler
Yegan antés de tiempo I liked hearing aids I recommend
Very good service, and very quick... keen to buy off you again...
Good Looks Exactly like the image provided.
Excellent.
I believe that the delivery is very fast, 2 weeks is a good indicator. The sound of these headphones is just super, and also at such a price, you think that you found gold among Aluminum
excellent product. exactly the same as picture
Excelent, amazing and pretty, just as described
wonderful fast delivery
Nice product, good fit. So beautiful
Good store! Very fast shipping! Thank you very much!
Nice! Thank you!
best service,good store
Great store
Thank you for the goods, everything is exactly.
highg quality, fast shipping,I recommend
Great store. . Fast shipping. I highly recommend.
Nice Product, great communication, Recommended Seller !!!! Thanks
The very beautiful! Excellent! Fast delivery, thanks!
Very fast delivery. Beautiful design.
all got the wife is very pleased with the quality as the photo thank you for the nice gift
Great store
very good store. good quality.
Very nice and super quick delivery,thanks
Fast shipping, good quality, best price!
Everything is good! Thank you so much!!
beautiful!! nice material. quality is excelllent)))
It is a good store,very nice product - recommend!!
excelente
Отличный товар хорошее качество, спасибо продавец
highg quality, fast shipping,I recommend
ALL GOOD, Thank you.goods is ok for the money i paid
5+
Super
A+++, excellent store, thank you very much!!!
I was very surprised by the quality! 5 Stars for fast delivery and quality. I'll buy soon!
Good value for money
THANK YOU SO MUCH! .. The perfect! thank you! Fast Shipping! will buy from you again
good, it's perfect, so quickly on time, congratulation, i will buy very soon.
The product is perfect, the store is full service, it is recommended seller
Great packaging. Great quality. Recomend this store.
Best store!Recommend!
Was very well packed and seems to be with nice quality. Thanks!
looks exactly like the picture and was a perfect fit! Happy customer! Also came in good time
The very beautiful! Excellent! Fast delivery, thanks!
good quality of the goods corresponds to the photos!!!thank you
thank you for good item and good quality
Item as described. So happy I was able to receive it!!
very good supplier, I will order again.
100% Excellent ! I recommend.
good price, good quality
excellent quality
Beautiful !!good I like it !
100% Perfect! Thank you very much!
the product was as described and delivery was very fast
I want to express great gratitude to the store, for the good and high-quality headphones that he advised me. Really, I was looking for myself a long time ago headphones that B quality sound and there was a good microphone for an adequate amount. So thank you again to the seller. I recommend to everyone
wonderful fast delivery
Fast shipping! Good!
Exactly like in the picture,. Very satisfied
excellent,fast delivered
The shipping is quickly. Product is the same as the describtion. Recommend the store
super quality.Thank you for the great service and product!
Super quality and great price! Fast delivery. I recommend
Very good quality, fast shipping, recommended
всё отлично
Great packaging. Great quality. Recomend this store.
strongly recommend,excellent quality
Fast shipping!
fast delivery,good quality
Very good thank very much
The quality is excellent,
Nice and good product
All as indicated by the store
wow,good store,i will buy again from you.