SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping fully recommended 、
Excellent product,excellent store.
My impression is that it is a very good protection but in return you sacrifice size and weight. To carry it in the bag is OK; But to carry it in the pocket, it's not a very good idea.
perfeito
Esta muy bueno, es pesado por el metal y se ve muy sólido me encanta lo usare al manejar en moto gracias por los regalos
Perfectly compliant
arrived very fast. i love it very strong and heavy
Very good as in the photo and better
much thanks
Très bien
BIEN REÇU ET TRÈS BIEN EMBALLÉ. FOURNISSEUR A RECOMMANDÉ
very good quality product
All came faster than expected quality excellent product and store recommend
Heavy, strong. Thick silicone. Son satisfied
good
The case is just like the photo, ideal on the iPhone X, protects it from bumps, glass etc. I recommend to 100 the product, quality, price and quick arrival
Perfecto
This case is very well made and of really good quality. Great case of you want your IPhone 8 to be protected from drops. Great product and will not disappoint.
Very attentive… had a small product problem posting that resulted in a failure and promptly store solved my problem! Indicate the shopping with this seller! Very responsible and worried about the quality of service that offers!
Huge of course, there are divorce in the places of fastening, but I did not remove the protective glass from the phone, perhaps because of this... but it does not bother me-with my work often falls on the rails) for those who want to protect an expensive smartphone-purchase, Well, if you like me Promax, then it can serve as a good impact gun for self-defense)))
Ok
Great item
High quality, excellent product
Good quality fast delivery recommend
Very monstruose cover, top and bottom panels made of aluminum, gasket-silicone. In the set of spare 4 screws.
Perfect! Very good product!
The order is good all looks great
Thanks
Excellent. Very fast. 8 days to Voronezh. the cover was tracked perfectly. Great store. thank you!!!
Excellent recommended
Coque de protection de très bonnes qualités de fabrication. Une vrai coque blindé pour mon iPhone 7 Plus qui rentre parfaitement. Par contre le seul point négatif c'est le poids de mon iPhone 7 Plus qui fessait 188 grammes et maintenant avec la coque elle fait 411 grammes.
case arrived with cracked glass