SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock is beautiful, it's what I wanted. But I immediately faced a problem. I can't take them off my hands. The lock snapped and everything, and does not want to be removed
Very good watch. Packed well. Product and store recommend.
really nice, my friends like it too
Beautiful, just like the picture.
Very good quality, same as the description, like, was sent from Spain, arrived in 3 days
very fast delivery. quality is very good, recommend
Order came very fast , Just for a week in Samara! Quality is like good, it looks good on the hand
Very beautiful and delicate
Very beautiful watch. They look the same as in the photo of the store. I'm delighted, for such money such awesome quality. Recommend!
It's okay. I got the watch. Delivery IML as always well-to the threshold a week after the order. Two weeks ago, he pulled out the battery lock, installed the watch, like they did not crash yet. Of course it's hard to say how much they leave, but let's hope that it's long. The store is good. Goods too. The clock today will be given to my aunt. The photo of the clock on my hairy hand is attached, sorry))
Like the picture, very beautiful! Loved! Just think come without battery
Beautiful, but the head is ill with fastening the strap
Great product, fast shipping, good price, come with box.
שעון יפיפיה.הגיע ארוז ובקופסא יפה.משלוח סופר מהיר. אני מאוווד מרוצה. תודה!!! רצועת היד טיפה גדולה...צריכה לקצר
Très jolie et livraison rapide en 7 jours.
Everything is fine, I buy a second time
Watch wonderful, beautiful and excellent quality! I love and had already bought the silver 1 year ago or so, honest store sends super fast! Just got compliments
Lovely
Beautiful watches, very high quality replica Daniel Wellington, packed well. Delivered very quickly, also by courier. 100% satisfied
nice product
Super! I'm so happy! The watch was completely in protective pads, the size is adjustable, look great! On water resistance has not yet checked, but, I think it should be OK. I'm very happy!
Идеально упакованы, стильные, пришли очень быстро. Советую
Excellent quality! Description like the ad, buy again and recommend!
До Подмосковья доставка меньше чем за три недели. Качественные часы.
Beautiful quality watches
Nice watch.
Nice
The clock came super fast in 15 days, it's very nice.
Of the most beautiful watches I 've ever acquired.
Satisfied
Nice watch. I buy the second time because. The first dropped and broke. The cover for 3 years did not wipe. Delivery is very fast only 3 days. You can work on the clasp. A year later, she broke up and it was because of her that I dropped past.
Very satisfied with the hours. For such a cost very worthy. Everybody's in the film. Glass is whole, the mechanism is working, friends do not believe that for such a price bought)