SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast Delivery Thank you
Very top.
Everything is like in the description! Quality is super. 10/10. I advise, you will not regret✨
Very nice!
Very nice! 1e arrived broken to, after cash within 10 days a new arrival. The children play there very much take
Thank you
Perfect thank you
Super, dokladnie as per zdjeciu, all dziala. Doszla in approx 10 days.
Excellent product! It was the fastest shipping that I ever saw. Very satisfied with it!
Amazing!!! Fast shipping ומוצלח, store reliable and product quality recommend heat❤❤❤
Yes thank you sir very fast delivery
Super quality my 2 year old daughter loves!!
Faster delivery. My daughter like it much.
super cool toy,everything works,size perfect,kid happy
Perfect and fast
Toy super cool, all works like please-lest leciała water tap, need 4 batteries, which has not been attached to set. Son very satisfied. Pack came to Polish in express TEM pie. Highly recommend.
Thank you so much! I liked it very much and I and the children! Thank you! Fast delivery to Finland.
Hello my daughter she is very happy thank you
Super
Exactly as in the picture, thanks for the Lightning delivery to Moscow.
заказ пришел быстро, отлично сделано.
The sink is beautiful and works to perfection. The kids enjoy tantissimo and for a long time, make happy baby small and large. Seller gentilissimo that allowed me to change your ordered color (the wanted blue but by mistake I ordered pink). Highly recommend l buy especially in view of the hot season. Arrived in very few weeks
super
Very beautiful, fun and entertaining and arrived quickly and I recommend buying and dealing with the excellent trader
Fast delivery
Second order, but this time only Crane, store made discount. Faucet works
Frankly I love it's playful and I quickly received niquel state
Excellent product, my daughter since I saw him on the app fell in love and when her face came it was of immense happiness, while shipping took time compared to another product you buy from the same store but just out of fear it didn't arrive however it came in the best way without any complication
Tudo chegou conforme combinado minha filha amou
The goods came in less than a month. For such a price, the kitchen and vegetables are cool. All the details are small, the plastic is thin, but everything is quite realistic, the assortment is large, there is even a rag and a brush. Everything was done qualitatively and there was no smell. I took it with batteries, but I do not know if we will try to play with water.
Called ok