SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and very good
Not very purple color. Apart from that everything is ok.
Pareil que la photo
This divine!! I love it, thank you so much! Excellent Product thousand thanks Super recommended
Incroyable
I really love this case. It looks really pretty and came really fast!
Заказывала белый, чехол бомба! Чёрный, к сожалению, так до меня и не дошёл (((
Very beautiful, pleasant to the Touch Cover, came days for 5
Very cool cover, looks beautiful, perfectly approached the iPhone 11, came quickly.
Excellent cover, moderately soft, moderately hard. Approached perfectly, on the phone looks decent. Very quickly delivered.
Klasna yakust
The cover is beautiful! But in a month the golden bezel tries.
Went two weeks, a beautiful cover, the material is dense
Cool cover, very pretty order quickly received and looks chic
Very good
I loved it, the case is just as it appears in the picture!! Recommended!!
Very cool cover, came up perfectly, I advise everyone
Very high quality cover, looks expensive. The most important thing in the hand lies comfortably and sits well on the phone. The only negative-because of the glossy coating, there are traces of hands (but so in all glossy covers))). Worried about the fact that it took a long time, but the store is very responsive and extended the period of protection of the goods. I strongly advise, I ordered myself more in several colors.
Happy with the purchase.
I’m really in love with this. It’s prettier than in the picture. The material is very soft and nice. My only doubt is how much time will last the golden details, but everything’s seems perfect
Everything corresponds to the description, delivery month
J’adore
Nice case. Advise.
Fits very well, for the price perfectly fine.
The ふつう cute
Nice!!! Original earphone Purple's case, the let me new phone have the mood listen
Perfect according to the description
Garniy chohol, zrobanov yakisno and SIV povnio-povnistu przazagaja) I'm pleased))
Eleganckie, tylko strasznie widać odbite z tylu palce. I szybka dostawa do Polski.
Very nice. 6/23 to Chii ゅうもんして 7/5 to tou cha comb.
Silicone cover, bright saturated color, well approached the iPhone, all buttons match. Thank the store for the work.