SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good material
Very cool. Thanks
The item is exactly as described by the sealer, the quality is very good, materials is strong and the colour is nice, item arrived in time. I used it a couple of time already and i am very satisfied of my purchase and i have no problem recommend this product to anyone!
very good. It's cool. I was praised by my friend. It seems to protect your smartphone.
The cover looks good. Made neatly. Comes to the phone partially, the window does not match the Apple logo. The meaning of the window is doubtful. Wireless charging works fine, the thickness of the cover does not interfere. Otherwise, everything is fine. I am pleased.
Product such as description, excellent quality and materials (rigid plastic and silicon). Highly recommended, I also arrive very fast. I love it
Good condition
Awesome Case, safe package, thank you so much
Excelente produto! Superou as expectativas! Pode comprar sem medo!
Resistente
Perfect fit on my 12 Pro Max, great quality! Recommend!!!
The case is just wonderful. Comfortable and beautiful. Protection provides for sure!
De buena calidad son varias que he pedido , y todo excelente , seguiré comprando
Durable and grip for potato nicer handle USB just entering size
I order such a cover not the first time, everything is fine. Packed perfectly, delivery is very fast
The cover looks very beautiful and high quality, behind where there should be an Apple there is a hole, with a glass, I think it's good that the emblem is not scratched. Packed, very good, came in an air bag. Thank you, I liked the case))
Красивый, толстый в руке чехол. Качество хорошее. Минус стеклышко в районе яблочка выпадает
Чехол крутой)) дошёл очень быстро, хорошо упакован!
El producto es de buena calidad y llegó muy rápido. Gracias
Maravilhosa, vale a pena compra!
Excellent produit
Супер
Cover fire!
Fast shipping, item as described. Thank you!
Case perfeita ! Superou as expectativas.
Excellent quality! I ordered in this store earlier a case for 8 Plus-the quality is the same good! Delivery is very fast, packing in air bag is excellent! Many thanks to the store for the fast shipment! I recommend the seller for purchases!
2 month shipping its ok good product
...
Beautiful products, it should include a screen protector to be perfect
Case great fit for selected phone model. Recommend
Ok
OK….
The store for some reason canceled the order. Thanks to the store, the funds returned in full!
Got everything right, well packed and more impressive was the speed of delivery, I hardly believe when the Mail delivered me!! Super recommend. Good!!!!
Excellent Product