SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! Took a while to come but it’s ok, fits perfectly (s) good material
the material is really comfortable
Well made item. Exactly as shown and described. Shipped fast!
beautiful shirt, exact like the picture, absolutely worth it for the price, it's very comfy and came at my house in 3 weeks.
Très bien
Omg waw kiss vrm it is too beautiful
The top is beautiful and good quality. Size S fits me perfect!
Just size right top quality like that looks like in the picture
ARIANA GRANDE IS A GODDESS ANYWAYS THE JEANS ARE CUTE
took about 3-2 weeks to arrive and is really soft and good quality. not see through either.
really pretty, not the material i expected but still very nice and comfortable
Perfect size and rly cute <33
The product is arriving faster than expected and it is exactly as in the picture
The shirt looks exactly how it appears in the picture, Its a super cute croptop I wish I can keep it but it’s a tab too small. I recommend ordering up if you are busty,
Material is cheap, and if you have D boobs I don’t recommend it since it’ll fit like a bra and it won’t be long enough. My boobs were pouring out the top and the fabric is see through.
Really small
A lot prettier than on the photo, amazing quality
incroyable j’adore
Overall a nice item for the price, the materials okay, not see through, but there are thread/stitches missing in some places so it may unravel, time will tell. Flattering on though
Super cute and came just in time for summer! Looked exactly like the picture. Very stretchy material!
I’m obsessed with this top !! It’s a lil thin I need to buy Patches but yes !!! 10/10
such a good motel rocks dupe
It came in perfect condition and the quality is amazing. It does not transparently and perfectly covers the breasts if you tie it well. The braces measure the same and are comfortable. The seams are very well made and resistant. Above my expectations honestly! <3
really nice
Really nice summery top. The fit is perfect- I’m a UK 8/10 (small) and a 32DD and a medium is perfect
Perfecto
Super cute! The first pink one is a little to small but I can still wear it, I’m in love w the second, you can make it a shorter crop top with the second strings.
Not recommended for people with a lot of chest :(
Absolutely love it, great quality and very pretty. Took a couple of weeks to arrive.
Parfait et très mims
So dainty small thin fabric but cute!
Looked small but S is great for if u have no boobs
A gift coletero came all right, I thought q would be smaller but it goes well