SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful product, only sizes do not work. Good. Too small
Ok
Good quality. Good size. Satisfied with my order
Normal jacket
Excellent windbreaker, good quality, I recommend!
Arrived in a week extremely fast. The jacket matches the description. 175cm 67kilos size L.
Jacket very cool. Product complies with the description. Size suitable. Zamówimy one more, in different color. Husband very satisfied.
Very nice, Thank you!
Sends fast tracking number of The sends the object corresponds to the description of the store I recommend
good
Beautiful jacket ottimobmateriale. Fast in free. For the cost you pay receive much more. Nice compliments
Fine jack what for colder days Fine is portable. Sure with the rainy or windy days a ideal jacket to have with you. 2 pockets on the outside with zipper, 1 inner pocket with valve cover against pickpockets. Fit is fine, length 185 cm weight 100 kilo and XL size fits perfectly. Fast shipped, within 3 weeks from China with Aliexpress Standard Shipping home in Netherlands (Western Europe). I recommend this store sure to!
Took 2XL for height 175, weight 95. I wear the Russian size 52-54. Length, on table-70, chest Volume 120, shoulders 50 cm. A tyutelka fit in a tyutelku, with a warm sweater will already be cramped. Erasers made of textiles, elastic and in my opinion durable. The jacket pleased with a dense material and excellent tailoring. Money is definitely worth it. Thank you for the exact size table and for the fast delivery. Highly recommend!
Extremely serious and responsive store. 1er parcel lost and returned very quickly. The item is of excellent quality, more beautiful than in photo. I recommend to
The size should be ordered as I understood, advised to take on the size more became too big, and so excellent for this amount.
Very nice, good color and finish.
the color was not the same. more gold/oranje/brown. but for me a nice color so I am satisfied.
Lovely
chaqueta bonita pero fina y pedi la talla m pero es un poko chica ahi que pedir la l pero por lo demas bien
Обычно ношу российский размер 50, рост 164. Куртка XSXB10 Green + XL подошла идеально. Отличный плотный непромокаемый материал, хороша для дождливой погоды.
I love it thanks to the store
Заказ полностью соответствует ожиданиям. Материал немного шуршит и, скорее всего, не дышит (полиэстер). Немножко вызывает сомнение долговечность пластиковых молний... Не понял назначение пришитого во внутреннем кармане прямоугольника из двух слоев ткани - это задумывалось как еще один карман???
A bit too large for a man 55kg. Otherwise all is perfect. Delivery is fast.
Цвет немного темнее, чем на страничке, но это не плохо.
I have the jacket two times in different color ordered. This color drops very big. I do not understand why.
Fantastic fit. As ordered. Quality is great too. Would recommend to a friend.
I am very satisfied the color
On the back of the jacket was a drawing, the store agreed to return the goods and funds. Money was returned to me within three days. i recommend the seller
i am satisfied ! it is very nice !!!!!
Bon produit