SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received quite quickly the allaire products of quality I would surely recommend
All correct as described
Compatible with description material comfortable to hold size 6 XXL is our XL
Not our size, you need to take 2 sizes larger
Fast shipping. Good qulity. Approached at 48 size
4XL at 52 is slightly tight, better than 5XL. Pockets two with a zipper, behind without a zipper.
Perfecto
Good shorts, light material. My husband was pleased.
good
Fast shipping. It fits the description. Good salesman.
Соответствует описанию,мягкая ткань,но не хлопок. Отправили быстро,но где-то в пути потерялся товар и доставка затянулась.
Super shorts
Perfect size 190 and 100kg
Weight 108 kg, height 173 , 6 XL norms approached.
Very well done
Perfect! Perfect!
top...very confortable...take 1 size over yours
Height 167 cm, weight 80 kg. Is OK.
I. Like soft feel comfortable 4xl 175, and 82 kg perfect
Came quickly, the store is very good faith. On my weight 93 and height 180 sat perfectly!
Very cool.
Excellent shorts, size matches, delivery to Komi 25 days. Recommend.
19 days to Switzerland. 188 and 94kg, 5xl fits.
Description is accurate, it came quickly,
Quality nice
The order is satisfied .. Fast .. Qualitatively
Quickly came
I like them a lot, soft and fresh fabric, they're a little above my knee, it took Me only 6 days. I'll order some more of another color.
This is the 2nd order in this store, a month ago they ordered the same shorts of light gray color .. my husband really liked it, so they ordered another one darker. Size 6 хl took to the Russian 52-54 RR. Sending and delivery took about 2 weeks, came in a collection package with others. Orders, the store communicative helps in choosing the size, answers all messages. I recommend and shop and product.