SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice dolls
The girl is beautiful. Not the first time I take dolls in this store. The store sent the order quickly, throughout the way was tracked. I came fast too. It's OK. Thank you very much))
Thank you very much!!! Very beautiful doll. heavy, looks expensive. we will still order. delivery 12 days to Volgograd.
Очень красивая, нежная куколкаВсе как в описанииМоя милашка❤❤❤Теперь у моей большой куколки есть младшая сестричка
Very handsome
Perfect!!!
Doll clothes try to make cheaply bought! First hair wire strap tied with wig for mist lovely wig comb with comb junior a booth and ball the volume is low culottes reality but charge pretty hair finished... head hair enters the Asia are those cheap wire at all. Hair naturally safe opens the eyeball or wig replacement is impossible but whatever price this price will make you satisfied enough. Shoes and underwear (panties material... superior) everything except clothes culottes reality is pretty terrific even hat wholesale finished with hat! The fourth picture like fixed hook up otherwise in side and back fixed living off properly the hat Also one can come available almost like four! Body is inverse plastic finishing just solid products⭐Very low culottes British high waist hip also don't! Doll clothes making very good cheap body is your Children kids or, cheap body lay and split them, some quilted British low even cheaper doll lay and split with cloth Oh!
They're pretty. In the evening I made an order, morning The parcel was already sent, arrived very quickly at the point of issue of orders, packed well. Recommend
Everything ok thanks
She’s so beautiful! I bought her to customize her but I almost feel bad because she’s so lovely! I’ll have to buy a second one!
too
She's beautiful. The doll is whole, all the hinges are moving. This is my best buy on Ali. The doll came in 11 days in Postamat. Seller recommend.
beautiful clothes
doll is lovely
The doll is beautiful, surpassed all expectations! So cutie❤& Middot; She even has panties, usually I have to sew them myself. The daughter will be happy. Delivery is just super fast!!!
Corresponds to the squat, the face of the doll is beautiful
The store sent the order at once. Waiting for 3 weeks. Doll Super! Connections are tight.
Beautiful doll! Recommend
Очень хорошая кукла.
My daughter love the doll we are buying an extra friend for her doll so she can play longer
красивая. добрая.
Очень красивая аккуратная куколка! Шарниры крепкие, прошивка хорошая. Одежда сшита достойно. Придраться можно при желании, но перешивать желание не возникает, ничего критичного. Тнани мягенькие.
Beautiful, better than the picture
Es preciosa
Great doll! Everything is strictly as in the description. Especially beautiful eyes-they are not painted, as if they have a multilayer structure, "deep". Everything bends, though it is difficult to catch the position in which the doll will stand itself. Three weeks in Novorossiysk.
Beautiful and light weight, but the color of the hair is not too purple, like I thought.
The doll came very quickly without damage. Very beautiful. But the shoes are smaller than the foot size, so they are cut from behind. However, they do not fit along.
the item very beautiful thanks