SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Are too big
Everything is fine.
All good. Fast delivery.
Super Capri))) dense, elastic, elegantly fit and tighten the figure. Comfortable pocket. Great design. I advise everyone to buy)))
Maat xl zit prima (ik heb maat 42, NL) mooie capri legging om te sporten. Aan beide kanten zakken waar mobiel in past.
Preciosos,tal cual se ve en la imagen y bastante cómodos.
Great quality and fast delivery
Good reçu!
Well received! Perfect size and comfortable!
Excellent wife happy
Very nice and they look great! I recommend them.
Very good quality
just like the picture, very nice
For a 38 I ordered an S and I'm doing great. Good quality-price and are beautiful muyy.
correct
At 48 are great, this size is 50-52
Very small, material is not present
Excellent quality. Good stretch. Size fits. There's a little smell. Fast shipping.
Very happy
towar zgodny z opisem.
Według opisu materiał to spandex, lecz to tylko zwykły poliester. Kolor niebieski ładny, jak na zdjęciu. W pasie wciągnięta szeroka guma
הגיע מהר, ארוז היטב. תואם לתיאור ולמידות. אני בארץ m והזמנתי בדיוק אותה מידה, יושב מעולה. אזמין עוד אחד בצבע נוסף
Well received fast delivery impeccable size making a 38/40 I took S a little afraid that it is too small!! And no I'm super good I'm delighted with my purchase the nickel fabric with the pockets the top I recommend to 100%/100% shop quality and serious I place an order very soon
Are very good
Very comfortable. Bought a larger size to be able to bend the elastic belt (because I'm small and the leggings are often high waist) and it's perfect. The pockets are perfect for mobile phone. Beautiful colors. Good seams. Delivered quickly. No communication with the store but not necessary.
Turned out to be just huge... I'll give my mother...
Fast delivery, good quality thank you to the store advise
beautiful, nice quality, shipped fast. very pleased with my purchase.
calidad buena no
matching NL size. good quality. perfekt
My wife is very happy, it's the second pair she asks for. Recommend product and store
Bigger ones