SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the set with a battery wire micro USB to USB for the outlet need an adapter How to charge is not clear
I order this product from this store already repeated, for gifts to friends. All as always at the highest level, very fast delivery. Well, the corkscrew itself is just super! Once before, without this beautiful thing? Now you can open a bottle of wine without any effort in 6-7 seconds!
Everything works!
Доставка заняла 40 дней из Китая в Минск. Коробка слегка примята, но штопор не пострадал. Покупал в подарок, поэтому примятость упаковки не радует. Проверил - работает. Это уже второй такой штопор. Купленным полгода назад пользуюсь и получаю удовольствие. Рекомендую к покупке - не пожалеете, особенно женщины.
This is my second one ( bought as a present ) amazing machine simple plain stylish highly recommend this item and the store thank you so much x
perfetto
Composer. To the Vologda region it came very quickly-in 8 days, at the cash register Pyaterochka. For delivery-I put strong 5 points. I order the second time for friends even with a greater discount-for 1000 rubles. The quality of work was very pleasant. But this time the box came slightly mint, so I reduce for this score and put 4-ku. In general, I do not have any claims-everything works perfectly.
My second order. And will order again! It's the best thing for a gift and yourself. Very helpful and useful. One minus- during the transportation the box was damaged, so if you think to gift it to someone, think twice about it.
Very nice. Works for Hurray. I am glad, thank you store
Compliant and fast supply
I arrive in good condition the. Product is the same is the image that was very happy was fast dispatch and delivery of the product was also efficient
Funciona na perfeição. Recomendo.
good
Delivered in secured bubble wrap pack. Works as described.
Received in two distinct deliveries. The parcel of the second delivery was very damaging.
Oh # The thing that lived without her before that ???
This corkscrew is a chic invention. So easy and just began to open bottles now. The store quickly and promptly sent the goods. The track was not tracked, but in my city the corkscrew came in a month. The packaging was slightly crumpled, but the quality of the goods and its performance did not affect. I took a corkscrew with a battery, which was even charged. In general, I'm happy with the order. Seller recommend.
Good thing, everything works. Very convenient
The box came all crumpled, as if the legs walked it
Ok it's missing.
Not to prove it
I stop working on the second bottle, and on top I can't return :(
All good.
Второй раз беру
Reached in two weeks, the box is crumpled, but the corkscrew is whole, works properly
Corkscrew super, I order for the second time, as a gift is perfect. Seller advise
The delivery of 40 days, the corkscrew came by sdecom, whole, even the box did not suffer. Its functions are performed on Hurray and quite quickly. Arrived charged.
Fast shipping thank you
Fast shipping.
Fast shipment. It's already my second goods from this store. All in należytym fine.
Super
Quickly and qualitatively, I advise the store
All right, open corks like nothing
Good quality, its functions perform-already opened 5 bottles.
A good device, for a gift just perfect and great. Is on ur way. Everyone's happy. I order already 8 PCs. Very pleased with the gift-locking device on the bottle.