SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have owned a few pairs of these pants for going on two year, and they have lasted very well for me. They're comfortable, have lots of storage capacity, and durable as hell. I don't have any holes in my pants yet, for my part. I'm definitely buying these pants any time I need more rugged, all-purpose pants.
Very good, second I buy.
Delivery more than a month. On height 174 weight 90 approached sent. Thank you.
Product quality is good. Shipping fast. Tall 190cm, body weight 105kg's 5XL is good enough.
Normal size
Took on height 177 weight 75, the ELKA was small (
Delivery to Khabarovsk 14 days. Quality is good. On my parameters: 178 height, 84 weight. The length of a small stock and also in the waist. Delivery by Sberbank is faster and more convenient than the Russian Post. Product and store recommend!
Штаны под нормального человека, а не коротконогих китайцев. Качество есть. местами нитки не обрезали. Непривычное расположение карманов, особенно задних. 5 см ремень пролазит
посылка пришла быстро. штаны пошиты качественно, ткань похожа на ,,рип-стоп" на пояснице вшита резинка, можно носить без ремня, хорошая фурнитура.( была бы она отличная, штаны бы стоили в разы дороже) штанина на пятке пошита длиннее чем с переди. карманы можно было бы сделать чуть-чуть по глубже. материал конечно тонковат,но на лето в самый раз. брал XXL на рост183 вес 85. продавца рекомендую! покупкой остался доволен.
I'm fine, 1.79 m 81 kg
Well, that's it.
All ok
Championship recommended
Excellent material!
According to the description. Fast shipping.
Recommend, like the material.
Height 186 weight 94 came up normally XXL
The parcel came quite quickly to Irkutsk Area, pants made of durable long eternal material fit the tube in the tube on the ass comfortably sit a little short.
Chegou muito rápido e em perfeito estado, calça muito boa e confortável, achei um pouquinho cumprida na barra, mas isso não é o problema. Recomendo!!
Goods glittered for other colors by living buy by.
Product received, matches the promoted
Брюки очень нравятся,это уже вторые,первые брал светлые. Размер,пошив,ткань-все супер
Ordered size 5XL I'm 1.7m weight 105 and it fits nicely. The cuffs length is a bit long but that's no problem.
Size fits normally all
the pants are of high quality, like ripstop, I like the elastic at the bottom! height 175, weight 73, excellent! I recommend the store and the product!
I received the order quickly, the pants are great. height 172 all 70, ordered L sits perfectly. thank you store. recommend!!!
llego bien.
Pants for construction will go to work pockets comfortable
Ótimo produto
The fabric is thin but they are fine
Product compatible with description
Pants Super all liked the size approached 52-54 4XL
These are the second pants I take here. Quality is good, legend
My height 192 weight 110, pants 5 x L came up, for such money is not even bad, I recommend.
The material thought more pleasant to the body, but in general norms. Pockets are a lot. Satisfied. The size approached. Delivery fast