SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very carefully crafted package and very nice product as fully explained, beside the bracelet gift is also gratifying, very fast as I expect delivery, thanks to store and AliExpress, also I recommend seller.
received in excellent condition. thank you store. very beautiful watch. now waiting for the other to arrive. i ordered two, one black and one gold, but only the gold arrived.
Very good product purchased and great quality.
What I expected
Excellent article. Price and quality
Watch very beautiful, recommend using. Product as the ad and demonstrates excellent quality.
Watch very beautiful finish consistent with the product. Arrived very fast and still came toast a bracelet also quite liked. Recommend!
I recommend dealing with the store Thank you, my friend.
Just as the photograph looks great and it's working perfectly
Well packed, impeccable quality, product more beautiful doque photos.
Successfully received
very beautiful
The only problem was that the store said come complete with box and all, and I hope the white box todinha when came only a black box with the product, which was for gift, Then contacted the seller and he has told me something else, in question to watch and beautiful but did not give away without the box.
very nice
It arrived in good condition, exactly like the images presented by the supplier. Recommended 100%
I love it. They're very pretty. Excellent service. It's arrived in 15 days. I recommend the store.
Everything is fine! A couple of links had to be removed so that they sat normally on their hand. Look at the hand pretty. Fasteners are correct, the watch itself, too.
The item pictured looks bigger but is small. But is very elegant
Great quality! All porters works! Good workmanship!
the product is Amazing, I love it thank you so much to the store, I received before the time I hope
She came too soon a lot. Thanks I am haunted
Almost perfect. Recommend
Frankly I'm not disappointed at all! She is really beautiful... A little bling-bling (gold color) but I love!!!
Excellent store the watch came well Packed and I find it very nice, Bring a bracelet gift, very nice
Arrived as advertised. Works well. Bought this and please. All right. Recommend.
Everything OK... Works good...!!
Gift for a very appreciated friend