SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good
Доброго времени. Товар пришел надёжно упакованным, в полной сохранности и в рабочем состоянии. Полностью соответствует описанию продавца. Доставка порядка 8 дней. Благодарю за качество и скорость.Определенно рекомендую товар и продавца!!!
Everything is fine
A lot of shipping. Kutiyata Beche Malko smachkan, but cialo. Work perfectly. Well, it's a good time, but it's good time. Dago natiscana, go turn on. You can change the software from the copche, with a few times natiscane. Thanks. AZ CRM satisfied
Hot strapless the farm
Пришел массажёр,сижу на сеансе!Приятные ощущения в шее!Я довольна.Рекомендую.Вибрирует и греет.В общем все ОК!
All the normal, one-stop price, for such a quality, I recommend.
Quick sending, nice product, defenitly working! I can recomend it.
. 배송 굿 ; 9일 . 상품 굿..2번째구매
Buono
According to description! Recharge rapidement.
You don't see much of the impulses or the heat is not worth much basic
Gusto mucho
One more order Oh Fast shipping thank you. Product also too mind to listen
ok
Very like. More order
Everything works well
Excellent quality, reasonable price, fast delivery.
Relaxer
заказал 12.06 отправили на следующий день. получил в Киеве 23.06.на Новой Почте. доставка 10 дней. Пришел заряженным. Греет, но вибрации и токов не ощущаю. Проверю пару дней и сообщу. Возможно не всё работает.
The goods are super. The store is very good. if something to order then you can not doubt the delivery and quality
The product corresponds to the description of the parcel delivered to Adygey Krasnogvardeysky district in 17 days the parcel came crumpled in the photo seen the massager itself remained a whole on
Пришло достаточно быстро. В комплекте есть шнур для зарядки. Это не глубокий массаж. Греет, слегка покалывает электричеством. Мне понравилось. Коробка помялась чуть чуть, но для ошейника есть пакетик. Инструкции нет, но кнопок всего три: включить/включить, плюс и минус, так что разобраться не сложно
good
Usage instructions away and on request only in English, if there is aimed at a global market instructions there should be in the language of the country of destination. Anyhow satisfied.
Very good and also cheap
Excellent massager!!!
Delivery 11 days, works, all as in the description
Много доволен
Have it only be 2 days but makes the what it.
génial
No description, everything seems to be ok. thanks
Everything works, however, very weak, more on the toy looms. I would like to see that the work of the massager is more tangible.
Thank you.
Everything is OK, it works