SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods received OK
Very good mascara, I will still order.
I received the parcel, I still did not use it, and so it's okay.
Excellent mascara, I order not the first time)
тушь покупаю уже четвертый раз, очень нравится! рекомендую!!!
Perfectly lies down, during the day I will see if it does not crumble
Ordered his wife! Everything is for sure! Not dried! Not the first time I place an order with the store. Recommend.
Bought for 148 for one
GOOD AS DESCRIBED
Really good product
Обожаю эту тушь, всегда заказываю.
Awesome and super fast delivery
Went for a long time, all as in the description colors normally.
No mascara. It is applied badly, it covers badly.
The parcel came quickly. Mascara in beautiful packaging.
Hi. It has finally arrived and the product is very useful and does the job. recommended. Thank you
Everything corresponds to the description, tush like, silicone brush, packing crumpled, for a gift if you take then you need to keep in mind what can be, with a short carcass took out small scratches on the cap and there is no protection from opening, that is, whether it was already in use early is not possible
Mascara I did not like, I 've been buying Chinese ink options for a long time, this is the most unsuccessful
Mascara never came. the store returned the money.
Dry completely
Too long delivery! "Plus" I consider a zamanukha, I.E. Binding, for what costs a lot cheaper. I ordered 2 carcases without packaging, previously I bought them from other stores, I liked them very much. I knew I would. But! The packaging of the new cellophone, ornate, from the hole easily fell out: then one mascara, then two at once. But! They were both untwisted! Dry it managed, but for the first time I have this, after use I went allergic-now I fly my eyes! Again, there's never been anything like this before. I already used 3 Tuba such carcases, always only delight! Do not recommend!!!!
Tush is awesome, really lengthens, washed off by mycelbright or soap Duru without problems, does not crumble, does not smear, I will long ago look
Did not come
Nice mascara
Good mascara.
тушь пришла за месяц в опции"товары вместе бысрее" до Пензы, до этого заказывала две туши ,они не пришли, данная тушь -срок годности до 24 года, красит, не склеивая ресницы, пахнет приятно, накра ила один глаз, жду результат,иу меня аллергичные глаза, если что дополню, а так тушь норм, продавцу спасибо за быструю отправку, успели положить к другим посылкам!
Thank you very much for your prompt shipping. I have received the item today.
The parcel came before Tyumen in forty days, everything is in good condition, my daughter really liked the mascara, for this store Many thanks, I recommend it.
Тушь отличная, пользуюсь несколько лет. Заказ пришел в Алтайский край за 3 недели, отправили из Москвы. Заказываю много, сразу и себе, и подругам, и сестрам. В этот раз улыбнула упаковка - каждая тушь в отдельном пакете. Раньше приходила упакованная в обычную коробку, на мой взгляд это было практичнее, коробочки не мялись. Продавца и продукт рекомендую.
The order did not come, the dispute lasted more than a month, the store refused to make a refund, as a result, the money was returned after attracting Ali. I will note that I order mascara from this seller for not the first year, and only once happened Kazus. During the time of the dispute, I managed to order mascara again and get an order in three weeks. Produt Quality, I use several years, put on this mascara of all girlfriends and sisters, so I order for everyone at once 20-30 PCs. The only claim to the seller, this is a long dispute and the refusal of money back, but I repeat, the parcel did not come only once, previous and subsequent came in a week. I recommend both mascara and seller.
The month went to the Moscow region and dry, badly applied.
I'm not buying it for the first time. Very good mascara. Thank you store. Recommend.
Tush is the usual. Does not lengthen and does not make Lush
Mascara came very quickly, in a week. Delivery sdek. I order such mascara not for the first time, I like
The package came torn, mascara, like mascara... There is no such effect as on advertising. Nothing special.
Cool mascara, constantly ordering, the only very long delivery, almost 3 months
Mascara is good. Applied neatly, neatly washed. Eyelashes look very smooth, long, look of open eyelashes. I order the second time. Seller recommend
O choem you? What kind of feedback? I so did not get anything! First they said they would deliver later... And there you are! Write back? What's the review? If nothing came!!!
The product corresponds to the description. Mascara extends well and bends the eyelashes. I recommend to buy.
Came for 51 days from China to Ukraine. Without cellophane packing.
Tush good not the first time I write out the effect of panda No.
Excellent mascara, waterproof, but easily washed (removed) under warm water... The only thing, it is absolutely not voluminous, but the elongation and separation is beautiful! I take the second time in 2 years, the quality is stable. I will also note the surprisingly fast delivery by the sdek service, the first of all orders came to St. Petersburg, literally in a couple of days...
Mascara like, I order not the first time. Shipping long
Came during even earlier, I recommend the store to everyone