SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and fast shipping, recommended
The shipping is fast and the quality is excellent I recommend it
Arrived at Jet speed. <2en> the product is widely used, your credit card ID, driver's license etc provides convenient use together ..
It looks great... highly recommended!
Beautiful and good quality
Lovely
Fast delivery, excellent value for money.
He's very father. Good material and burn perfectly to the 12proMax
<2en> a little thickened device but I like to thank you
Really really love the product
Perfect
Good
It was supposed to be delayed but it arrived earlier than expected. It's durable and looks exactly like the picture.
As described TOP !!
The product corresponds to the store's description I recommend.
Not a bad cheholchik, there are no complaints about quality, a little heavy but quickly get used to
Give it to me!
Хорошее качество,удобный чехол на магнитиках
Very nice, many thanks to store
Thank you too Much !!!! I am very happy with my purchased!!! I will continue to buy from you!!!!
Delivery is fast, the color ordered a Rose Red, in fact just a bright red, took on XR, the phone becomes like a suitcase and in weight and in volume, for a small size my wife did not like it, immediately took it off. I took myself the same for 7, normally, you get used to it.
very good!
Bazaar no shorter
Me llegó muchísimo antes de la fecha! Es tal cual la imagen! 100% recomendado
Perfect.
Everything is perfect for 11 iPhone, delivered in 9 days
Great product! Recommend
,
Object as description, free a po'lunga.
Awesome highly recommended
Beautiful!!!
quality is supeeeeeer wooooooow