SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality
Glasses Super! Took with replaceable lenses, change easily.
все чётко мега быстро до двери))
It's my second order at rockbros store. I got my rockbros sunglass very quickly! This time I am very satisfied with my new sunglass and delivery speed.
In the photo, the arches are much darker than they actually came (bright green). But it's okay :) bought for trips behind the wheel. Quality is good. Glasses work as it should.
Not bad points for this money, but as it seemed a little with dull glasses (perhaps soap due to the fact that long time did not wear sunglasses and nothing to compare with). Came with a scratched lens from the inside, a little lubricated impression, but given the location of the scratch, you can close your eyes to it.
Perfect!
Excellent product, less than a month to arrive in Medellín colombia.
In Almaty delivered in a month. Glasses are cool.
The key
Everything is fine! Quality fire
One more shovel.
Very good product arrived in 15 days! Recommend!
very good
The product is beautiful but the lens has some distortions.
Without broken well arrived to
Good product. Myopia ntures are a little fragile
very good thanks
Excellent!!
Super-Duper! To SF came a week for 2. Complete cover, cloth, case.
Very good! The lens darker than imagined, but like the glasses still
A little big.
Fast shipping. Arrived early. The vision is a little blue.
Super cute glasses thank you!
Looks just like on a picture. Rim is a bit soft, but will see how it will work on the workouts
We reached Krasnoyarsk by Russian Post in 4 weeks. The box was crumpled very much. But the glasses in Mui's case are fine with him. Everything corresponds to the description. They sat perfectly. Polarizing glasses, checked. Completely plastic (including arches and frames). I will test on trips on a bicycle, I'll add a review later.
Glasses norms, polarization is, but they sit somehow not very comfortable.
On a big nose does not climb.
Product pictures of color and too difference between men. Cheap price with think either 넫. That being so quality stability. Polarized function is well, other 5000 one-level by thinking you can shows. Stock purchase of, absolute none Fishing boat casting with membrane use the waste in random.
Arrived in perfect condition, well packed, product as AD. Thought the glasses stay more "closed" on face, without "spaces" where can pass insects, dust, etc, reaching the eyes, maybe some adjustments, will test after. Quality and durability using only to know better.
The product color is slight different from the photos (my monitor maybe?) as the blue is not so vivid, but it still looks good. I tried it outside and the polarized effect is good. I will evaluate it better in a day with more sunlight, today was cloudy here where I live. The delivered happened is a timely fashion.
Good points
Great quality, exactly as the picture
It came quickly and safely
Good day thinking more darker than four key Night in the spare nail writing low even working completely dark in mail yo Also can clip line put pulls
Nice quality. Good fit!
накладывают синий фильтр, ночью чуть затемняют, так что кататься в них не комфортно. а так днём норм, эффект поляризации чувствуется
Very fast delivery, the quality is good, the glasses are light, look beautiful
Glasses Super!
Arrived in 2 days! All 5estrelas
Cool glasses comfortable class
Detainee, but quality is good Test will update the review
excelente
Wonderful. Very worth
Goods is sloppy.
ok
Very accurate! Product according to the ad.
It takes less than 20 days to get to Medellín. The article looks apparently good, hasn't been rehearsed yet.
It will, but the glasses are more ski. Than bicycle
At first glance, super quality, case, insert the diopter, cloth, case. Road Test-show)
Deshcho vazhko pidibrati okularari without a train station, ale from the top of the lake :) I'm trying to find out what to do you you for
Price contrast good
It's fast glasses of high quality
High quality glasses. Fast shipping.
Product is recommended
Beautiful qualitative sunglasses for the cycling. Genuine polarized!
I have another Rocbros goggle and wished to use same myopia lens on it. But myopia frame is different. I can't use lens I used before,
ok
reasonable price good delivery
Recebi conforme na descrição. Pequeno atraso na entrega mas nada que desabone o vendedor
Excellent vision, quality at the rendezvous. You can buy without hesitation. I recommend it.
Meets the description.
Labai greitai, jokių problemų su muitine.
Excellent points
Good furniture product, direct
Glasses Super! To Peter 11 days. Shop very good, store Thank you!
Glasses are chic, for their price just top.
Great store! Recommend the glasses excellent.
Order came quickly and points
Goodyear
Very small. Not the European face.
Lungs. Creak, do not seem durable
The glasses are excellent, they came quickly, they perform their function, but in tiny darkness still not very comfortable, but you can get used to it)
good
Strong magnets and good tint but plastic feels very rigid. Magnets stick out far and will pool lots of sweat.
Came instantly, the equipment is rich, polarization is, comfortable, the lenses are large. To the store-thank you!