SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have another Rocbros goggle and wished to use same myopia lens on it. But myopia frame is different. I can't use lens I used before,
Recebi conforme na descrição. Pequeno atraso na entrega mas nada que desabone o vendedor
Labai greitai, jokių problemų su muitine.
Glasses Super! To Peter 11 days. Shop very good, store Thank you!
Glasses are chic, for their price just top.
Great store! Recommend the glasses excellent.
Lungs. Creak, do not seem durable
Came instantly, the equipment is rich, polarization is, comfortable, the lenses are large. To the store-thank you!
все чётко мега быстро до двери))
Everything is fine! Quality fire
Very good product arrived in 15 days! Recommend!
The product is beautiful but the lens has some distortions.
Good product. Myopia ntures are a little fragile
very good thanks
Super cute glasses thank you!
Glasses norms, polarization is, but they sit somehow not very comfortable.
Arrived in perfect condition, well packed, product as AD. Thought the glasses stay more "closed" on face, without "spaces" where can pass insects, dust, etc, reaching the eyes, maybe some adjustments, will test after. Quality and durability using only to know better.
The product color is slight different from the photos (my monitor maybe?) as the blue is not so vivid, but it still looks good. I tried it outside and the polarized effect is good. I will evaluate it better in a day with more sunlight, today was cloudy here where I live. The delivered happened is a timely fashion.
Great quality, exactly as the picture
It came quickly and safely
Good day thinking more darker than four key Night in the spare nail writing low even working completely dark in mail yo Also can clip line put pulls
накладывают синий фильтр, ночью чуть затемняют, так что кататься в них не комфортно. а так днём норм, эффект поляризации чувствуется
Very fast delivery, the quality is good, the glasses are light, look beautiful
Arrived in 2 days! All 5estrelas
Wonderful. Very worth
It takes less than 20 days to get to Medellín. The article looks apparently good, hasn't been rehearsed yet.
It will, but the glasses are more ski. Than bicycle
Price contrast good
High quality glasses. Fast shipping.
Product is recommended