SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine! Delivery fast! Satisfied))
Super
Nice suit. Fit in size. Sewed very high quality, all packing, including postal bag, branded, without foreign thread and smells.
Everything is fine, branded package and good quality Factory things
Quality is excellent
The goods are super! Delivery fast!
Great sweatshirt. I really liked it. I will order another color. Thank you store.
Hoodie is very dense and very good quality
Sweatshirt awesome! One of the best purchases on aliq! Came well packed parcel, EMS! Each position in the zip package. Although I bought men myself. Quality, lines-perfect. The hood is double! At 46 I took a warmed version of L (in vain, straight oversize turned out and a long sleeve) inside a short fleece, but like a fur-coat. In the usual version took M. At OG 92 is ideal. In short, take your size. I'll be back! Thank you!
Super! Quality, delivery, packing at altitude. On the parameters 92,74,98 went well. Height 168.
Delivery 3 weeks, height 176 cm weight 88, approached well. Quality is good
The sweatshirt is a gun, soft, comfortable and sits well. Autumn drive the most
Доставка 11 дней в Украину Новой почтой. Отличное качество. Капюшон двойной, тяжёлый. Рукав хорошей длинны на рост 174. На мужской S взяли S. Подошло хорошо.
3XL came up to 54R (The shoulders are very wide). its money is definitely worth it, the quality is decent. Recommend this product
Everything is super, as always. The quality of knitwear is excellent. The quality of tailoring is super. On the Russian 42-44 about 95, OG 86, took S, the village is excellent.
Хорошее качество. Красиво и стильно упаковано.
At 48 size and height 165 cm perfectly sat down, not obtyag. The quality is excellent.
At 50 R. Sat perfectly, the quality is excellent
Excellent quality! All packed in zip bag! It reached Yekaterinburg in 10 days! On the dew M, ordered L all approached, choose on a dimensional grid. My husband is happy!
Very good caseness. Height 182 weight 89 XXL bottom wide.
As always, everything is at a high level!!!! At 44 size is an easy oversize. Height 1.74, sleeves are excellent
Sizes correspond, excellent quality
Awesome quality!
Good thing, fast delivery by new mail. The size would be even bigger ..
The size is the same as ordered XL is great for European m
The sweatshirt is of very good quality, at 54R. just right. The color is beautiful.
Unrealistically cool things in this store! Regularly we buy things to my husband and relatives, everyone is very satisfied! XXXL came up to 54 size perfectly!
Product gun. corresponds to the description
All fit for height 178 weight 75
As always in this store things of the highest quality, the size grid corresponds to
Excellent.
It came quickly, the quality exceeded my expectations I will still order