SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality/first impression/very fast came
It's okay! Thank you!
Shorts are super. I'm a girl. At the waist 70. Hips 90. Leg circumference 50. They do not sit in the form, but not as clothes of the older brother. Such a good oversize. I will wear them at the waist. There they are just right and the motel does not hang out. The fabric is very dense. Quality thing. It does not look cheap. In general, girls if anyone doubts that they will look like a guy, so will not. Take
Fast shipping! Good shorts, material cotton is not thin. factory sewing, quality is present. size matches with the store's table.
Quality is super! On height 170, weight 75 approached.
Cool! On OB 95, from 79 sat perfectly. The only very dense! But in the heat is comfortable. Sewn neatly and smoothly. To the quality of trouble is impossible)
I took it as a suit for my husband. Above all praise, all the seams are very neat, the fabric is pleasant to the touch. Delivery is very fast, even the packaging pleasantly surprised) Now this is one of the favorite stores, I will definitely order again. Thanks store
It looks as described. Good quality and materials.
Шорты заказала мужу. Красивый чернильный цвет, очень плотный трикотаж, но мягкий и приятный, в размер, но не учла одно, они очень тёплые, если можно так выразиться. Будет, значит, выгуливать их вечерами) заказ отправили моментально вместе с моей футболкой, до МО - 2 недели.
Super
This is probably the most comfortable pair of shorts I've ever had. They're absolutely amazing! At first I thought they were going to be too thick for summer, but they actually feel very fresh and breathable. The pockets are huge, lots of space! Definitely worth it, I'm tempted to buy another pair in a different colour. The shipping was also very fast!
Excellent and fast!!!
Shorts of excellent quality!
шорты очень хорошего плотного качества
Super!!!
Delivery fast, shorts cool
Качество отличное. Размер XXL хорошо подошёл на 52-й российский. Но шорты из плотной ткани, на жару возможно не подойдут.
Shorts are cool quality. My husband really liked. The size of the trousers is 56. Shorts XXXL sat perfectly.
High quality goods! The order is satisfied.
Excellent quality
Très bonne qualité. Taille européenne correct.
Excellent quality
Excellent quality shorts for my size 50-52(174-90)
Shorts are very cool, do not wish
Excellent quality! All packed in zip bag! It reached Yekaterinburg in 10 days! On the dew M, ordered L all approached, choose on a dimensional grid. My husband is happy!
Very good quality. Comfortable. Ordered two more pairs of another color to her husband and one son under the family look.
Thick fabric, deep pockets, color as in picture. They are men shorts but I took them for myself (dimensions 80-110) because I wanted something more relaxed than what is usually made for women. Of course they don't flatter my shape, but they are relaxed and loose which was my goal. Didn't communicate with the store.