SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is super, packed was in a zip package. Track tracked
As always, the excellent quality of things in this store. On height 180 and weight 70 kg size L great
Another chic T-shirt, already ordered in this store, everything is fine: fast delivery, cool branded packaging and excellent quality, neither in this masmarket to buy such a quality. Best Store
Excellent village, the color is very pleasant
Quality is good, as always! delivery is fast! packing is good!
T-shirt is super, dense fabric and very pleasant in feel. Not in the heat. On sale it turned out very cheap. Quality simwood, as always on top. Delivery is fast and tracked all the way.
A good T-shirt, small size for size. Recommend. It's been in two weeks. The seams are even, there is no thread, the smell too. In the company package comes.
Good, but small. At 46 ordered L, M Mala
The goods did not receive! Lost somewhere in customs. There is no fault of the store. Sent quickly, the store always replied and suggested how to open a dispute. Money's back!
Excellent T-shirts! It was necessary to order everything from cotton, well, we will know :)
All Super thanks take cool things.!!!!
Tight jersey. quality of performance-do not complain. XL sits well on the shoulders, does not tighten. Chest girth 107, shoulders 47. I'll add a photo in a T-shirt later. Sits cool
Excellent quality and fast delivery. Not the first time I order in this store and will definitely be more.
Nice T-shirt
Cool T-shirts, but pure cotton feels better. These think will be a little steam. But they keep the color well (better than cotton). For a change I recommend.
Отличная футболка, плотная, качество очень хорошее, цвет яркий красивый, на размер мужа L взяла xl сидит отлично, доставка быстрая раньше срока.
Excellent quality! On m took XL. Everything came perfectly. Delivery about two weeks
Delivery to the Leningrad Region 10 days. Took it at the box office in five. Made qualitatively. Tupanul himself did not notice that he ordered not completely cotton, well, nothing terrible. Be careful when ordering, the models are signed, not squeal then in the reviews that a bad store.
++++
Quality is super! I order a second time, I recommend
качество отличное, рекомендую
I order it for the second time. Dense good material. Does not shed, does not box after washing. Best T-shirt with Ali. definitely recommend
Is good
T-shirts of very good quality for such a price, unfortunately the size did not fit her husband, a little bit small. Shipping fast.
In a word-perfect!
As always, everything is fine
Norms
Before St. Petersburg 10 days by fast delivery to the post-mats of Sberbank (bought a few more goods on Alika). It's just a miracle. Quality Hood, packed in general is excellent. Respect to the store. Absolutely worth your money
Very well packed, stylish, juicy shades. Recommend)
оказалась меньше, синтетика
T-shirt is cool. The material is cotton, dense, the color is bright, as in the store's photo. Sewing neat. After washing did not change. On og80, height 170, weight 53 size m freely. Great packaging. Delivery took 10 days by Sberbank.
I take them not the first time-good T-shirts
The color is carrot, the fabric is really very dense, take a bigger size. It seemed to me that I sat down after washing. Nice T-shirt.
best
Cute T-shirt, fast shipping for Chile. Good packaging, quality endings. It meets the description, perfect size.
Really high-quality t-shirt, positive reviews can be believed! Quality dense cotton, quality tailoring, excellent brand packaging. I bought at a discount for 500 rubles.
Excellent quality! Well packed! Shop in the Bookmarks!