SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones came in 17 days, brought home a courier. Just super. The sound quality is excellent, the bass gives out good, for my ear it's even a lot. Sensors on the headphones are very sensitive, so they slightly hurt, turn off or turn on, and also the voice assistant turn on. Thank you to the store for the speed and quality!
my 6th purchase from this stores. all my colleagues are asking for one. better than some branded one out there. highly recommended. fast shipping as well.
배송 빨랐습니다. 상자 심하게 찌그러져서 좀 불안했지만 내용물은 이상없었구요. 작동 잘 되고 설명서는 너무작고 깨알같은 영언데 필요한 내용 보는덴 문제없구요. 음질은.. 가격대비 괜찮은정도? 막 쓸려고 산거라 만족합니다.
highly recommended. fast shopping. product looks good.
Headphones came on the 6th (5 days went). But DPD delivered only 9 numbers by Courier (forgot that the DPD website needs to specify a specific date for delivery so from 6 numbers to 8 lay in the DPD warehouse)))) The sound is excellent, but the first time one earphone was charged for 20 minutes longer. While these are the best headphones. I can not put the photo now.
sound is kinda crappy, but otherwise, exactly as described, has good range, everything else is good, actually better than expected for the price. 100% worth it
Пришел за месяц. Трек отслеживался хорошо. Хорошо упаковано. Звук на 4/5, удобно на 4/5. Хорошая шумоизоляция.
El sonido es buenísimo y la calidad igual es buena aún que aún no lo entiendo mucho, pero de apoco
Very OBG the product arrived PFT
Very cool, charging for a long time.
Very satisfied with the product. Cost effective!
Пришло быстро и чётко в срок. Курьер привёз прямо домой. Все соответствует описанию. Рекомендую.
Excelente custo benefício. Não tem muita potência, mas pelo preço pago é uma excelente compra. Som limpo e equilibrado. Atendeu muito bem minhas expectativas.
Llegaron antes, suena muy bien los medios y los bajos. Son súper fácil de enlazar, en llamadas se escucha bien y los micrófonos funcionan perfecto
Fast shipping for Hermione surprised. Order payment days only for water quality has arrived. Domestic shipping stripes mistaken enough ~ Packaging box, box or protective plastic pieces crimped and as long, but what's in the stars other than is no fastening. Sound quality is the business if you think too or fine. Phone call quality is a little is easy but with music is good! Caustic to think Hermione good stuff!
Good, you hear very well. Your arrival in chile very fast