SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have a good business for you
The motor is weak, when sharpening stops, if the Whetstone disc is pressed. For what you need a battery, I did not really understand what made it difficult to make an ordinary network wire. In general, for this money, probably, norms, because other such sharpeners I have not yet had and compared with nothing
Good packed , quality item , work well . Thanks ))
Seems to be working.
Good product: lack of notice in French.
Conditionally quality goods. Uncomfortable position of blades of knives when sharpening. Execution is unsatisfactory. Four stars because you chose. I would not buy it again.
Заточить нож до нормальной остроты не получается. нужно дорабатывать бруском
Thank you, the order was sent on time, it works.
The design is heavy, but it sharps quickly and well, for how long I do not know.
He's sharp and I'm very satisfied with a purchase.
With this artifacts sharpening tool, it is very convenient to use, save time and work, I like it very much.
It is really worth recommending, and the service of traders is also very good.
I only tried it now, and I managed to do it in a few moves.
The goods are disassembled and used after receiving, the quality is very good.
Все действительно хорошо, за гранью моего воображения, точильный камень быстрый и хороший, экономя время и рабочую силу
I am very happy with the recipe, I tried and it is very useful, the quality is also very good, and the workmanship is also very good.
Producto de acuerdo a lo solicitado
For this money, the sharpener norms. came quickly.
The parcel was tracked all the way, came intact, inside only the sharpener itself (there are no spare Whetstone). It is quite normal to follow the instructions (four times each side of the blade, first on a rough sharpening, then on a more accurate one). The power is too small, it happens that the stone clears, if you press the blade harder). In general, you can take, copes with the task, but nothing supernatural is not worth waiting
Just received yesterday. Product is as shown and I am happy with the product
It has No strength. Spider more than sharpens.
I cannot make a judgement. May be special skill is needed to use it properly.