SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Cool!!!!! I ordered my grandson for my birthday. Thank you!
Very cool machine! It came in time!
Everything is super, delivered quickly, to the Mail. Until they opened!! ATP
Very good, child favor
Cool good machine, rubber wheels friction good)) my son liked madly) he is 1.8.
Машинка очень классная, шустрая, крепкая. Летала уже не раз в высоты. Яркая, точно, как на фотографиях. Досталась с купоном почти бесплатно, очень приятно))) но и своей цены вполне стоит! Рекомендую.
Everything is super! Delivery 2 weeks Belarus Brest, the child is very pleased, thank you to the store for a small gift
Fast delivery, good quality, minus just plastic, but its money costs
Качественная игрушка. Длина 8.5 см высота 8 см. Ребенку удобно брать в руки. Были вложены наклейки в качестве подарка. Спасибо.
We liked them very much. Certainly a great car hit. They are small and ideal to take anywhere.
My son loves them, it's so much fun to play with them. Plus the buyer had a nice detail and left us a note and a gift stickers. We'll buy you insurance again.
Товар приехал очень быстро , все супер, советую
Excellent machine, nothing is broken. Well packed! Pleased with the fast delivery. As a gift put stickers, thank you
Fast delivery, the machines are good. also the stickers as a gift put. Very nice!
Machine-bomb! The store put another gift, thanks a separate one. Very cool machine, I'll return for shopping more. Thanks seller
The machine is good, it goes both forward and backward. Batteries are not needed. With a good overclocking turns over about the obstacle. As a gift, the store put the stickers, thank him for it.
Son unos coches chulísimos, corren mucho y son muy originales. Los recomiendo sin duda. No tienen certificación CE que yo haya visto pero parecen seguros, se pueden usar con supervisión teniendo cuidado que los niños no se lo metan a la boca. Para niños sobre 2 años perfectos creo yo. ¡Me encantan! Han llegado muy rápido.
Great Machine! Delivery lightning-8 days. The store put a gift-stickers. Baby's good. Thank you seller! Recommend.
The machine is super. The child is delighted
My 2 year old son loves this car! It’s very easy to push and the roller cage helps the monster truck flip over back onto its wheels most times. Such a fun toy and perfect for racing more than one too!
доставка очень быстрая, упакован товар отлично. описанию соответсвует, машинка классная. в подарок продавец положил на клейки. рекомендую.
В МО доставка за 13 дней. Машинка пришла одновременно с другим заказом, без упаковки завёрнутая в плёку. Машинка прикольная, хорошо сделанная, ребёнку понравилось. Продавца рекомендую.
Son súper guapos los coches y el vendedor mandó un regalo también
Super cars! I ordered 5 PCs for the first time and is satisfied! Very quickly, Odessa
Kid loves it. And Thanks for the note and stickers gift. Good Quality toy. Will definitely visit the store again and buy more.
Quality is good. Nice color.
ok
Wonderful already bought more 4 these carts. Me Son (3 years) loved are beautiful and durable!
Прикольная машинка. Ребенку 3г понравилась. Корпус из пластмассы, надеюсь не сразу сломается, потому что ребёнок любит кидать игрушки)
Машинка приехала быстро, отслеживалась частично, очень лёгкая, сын очень рад
Best Toy, very good.
Good Machine. Thank you to the store for the gift!
Quickly arrive in madrid just 2weeks from placing the order. It's a great car my baby loves to see how it turns. It's plastic and rubber wheels. It's fun. I hope it holds a lot of play. The store included cat stickers. Thank you.