SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good briefcase, corresponds to the description, for tetradok in the university the most)
A good backpack for this price... I recommend ..)
Hair sticks, and so the backpack is good, it's just better to take not black. The fabric is durable, the seams are quality, the price corresponds. Seller put a gift :)
I fell in love with this backpack. He's perfect. Does not get wet, medium size
Very cool! Cornflower) soft to the touch. Lots of pockets. I'm delighted! Thanks store! The second white is more ivory.
Super comfortable, nice bonus was a zip pocket on the back
Good backpack, mixed. One minus to drink, the yeogo ale is easy to clean. Shvi all the river kind stitching
The backpack came quickly. As a gift put the icon). Pleasant to the touch, the threads do not stick out, the zippers all work. Let's see how it will be worn.
Цвет ляток отличается от цвета рюкзака. к тому же черная фурнитура смотрится дешево
A very cool backpack, it is definitely not worth loading it, but I already went with him on a trip, rose to the mountain, went to the beach, and I fucked up it. With the store did not communicate, sent quickly, came to Kiev somewhere in 3 weeks
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Very quickly and accurate description of the goods!
отличный рюкзак!!! Пришел быстро,спасибо продавцу!!!
Backpack at its price is good, took for 650, for 900 would not take, threads do not stick out, light, many compartments, but a little stink, I think the smell the smell later I will see how we will wear it
Backpack is very satisfied, the color is chic, the quality is also, a lot of functional pockets and a badge as a gift P. S. Soryan on the photo Cheto Gray turned out, but and so it is gray-blue straight nice color
I didn’t receive the backpack but my money was stolen!
The order was received, delivery is fast, to the door to Novosibirsk transport company, from June 24 to July 5. The backpack is very high quality, there is no smell, it fully corresponds to the description, the child is very pleased. Have even washed in a washing machine, as the child's juice inside has spilled, so you can not worry about the quality, no thread has come out. Thank you all very much, safely buy.
All as in the photo
рюкзак классный, сначала показался маленьким а потом понял его вместительность и признал что он нормальный, спасибо за быструю доставку. рюкзаком доволен, спасибо!