SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super sharp! Highly recommended.
Very fast delivery!
Delivery from Russia, super fast, after a day or two, decorated beautifully even in the basic configuration, took as a gift, everyone is delighted. I advise both the product and the store.
REAL domascus steel! (not laser engraved.) I have used a very fine sandpaper to scratch a small part of the pattern. I did it for quite a bit. And the pattern is still visible. Which means that it is real and not just surface-level.
Very fast and good
A small crack, I hope it will last a long time
Super knife! Looks very good. High quality. I like it very much.
Excellent knife, came in 3 weeks, I will still order, the quality is excellent.
Not when I did not expect and did not expect that such a radical solution would be made in the TOS. Now I owe you, it's sincere. I can say that you have great pride! First order and delivery was excellent. The first order I made a gift to a close friend, as we have accepted in Russia for a penny. The rest you know The dispute is over. All the best grades you deserve. What should I do for you. ???????
Sending and delivery fast, workmanship at the level, cuts chic, let's see how it will keep the sharpening
I arrived in perfect condition in Cartagena Colombia
very fast delivery. I didn't use it yet Bat it's seems to be Sharp
Excellent quality. Unfortunately it took 2 months to arrive, because of Chile Post Office
Well packed. Excelent knives. Recommend
Хороший нож. Острый, удобный. Добрался за 3 недели
Great knife and good communication
Looks really good
Super knife best I ever owned
Until now top
สุดยอด ชอบมาก น้ำหนักดี คมดี
Faca chegou muito rápido. Cerca de 20-25 dias. Sou do Brasil e essa entrega foi muito rápida mesmo. Veio da China. Em relação à faca em si, ela é ótima, o fio é excelente. Parece ser de damasco, mas não sou expert no assunto. Fiél à descrição. Satisfeito com a compra.
great kitchen knife
The knife is excellent, it's not my first manufacturer. Quality is very satisfied. I advise everyone. The store is good, responsive. I recommend it to everyone.
Sensational, note 1000
Excelent store, delivered within 4 days. Thank you.
Knife extremely sharp. Gorgeous, well worth the money. Super
Very very happy!!!!!!!!! Thank you very much. Nagyon szépen köszönöm. Tökéletes kés!!! Rendelek még mindenképp!!! Köszönöm.
it is a bit on the heavy side. but i love it. i can't confirm if its vg10, but it is damascus layers (not laser print). it's well packaged, and very sharp. this is my 2nd xinzuo knife - not my last !
It came quickly, in a beautiful box, with a certificate and instruction in English. In appearance, it is very sound, in the process of operation I will unsign additionally. Thank you.
Knife looks solid, very nice looking. Is very sharp
Very nice work. Higth quality product on the first look. Thank you.
Cool knife, arrived in a week cuts like a blade
Very sharp, beautiful, and in a box lixuosa