SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It reached Yekaterinburg in a week. Put in a pedestal near the house. Packing is very good. Knives in a strong box. At first glance sharpened well, but not yet used... In general, everything is fine. 5 stars store deserved.
Good product. Fast shipping. It's fine.
Very fast delivery (10 days), packed chic, in beautiful boxes, you can for a gift, or something did not crumple. Knives are very sharp. I recommend both the product and the store.
Всë понравилось!!! Доставка быстрая, упаковано хорошо, ножи острые!!! Однозначно рекомендую!!!
Shipment and delivery quickly and all in time. Packing is decent, you can and for a gift. While new sharp and comfortable. I will add feedback after use
Simply, wonderful. Beautiful, elegant packaging, and finely cut products. Excellent!
Good knives. The handle lies well in the hand. I liked the style of the knives. Packed well. Further use will show how sharpening will behave.
The knife is very decent quality, fit and the locksmith is excellent, sharpened well, the packing is also cool, I will check in the work. Delivery fast, store recommend!
Thank you about chef knife . It is very short . I would recommend you to everyone I know.
прийшли наточені. 3 неділі. якщо брати по акції то норм но 60 баксов дороговато
Good store! Fast shipping! Knives have the best quality!
The knives are great! The store can be trusted!
Looks very cute knives, sharp, pleasantly balanced. The handles need to be impregnated, otherwise the handles dry. Let's see if they reach Fiskars or not;)
Very cool knives) I like everything
отличные ножи. как в описании
Came to Kharkiv very quickly. I didn't even expect it yet. Packed beautifully in a box and each knife with plastic tips, each in its case. I have not tried it yet.
Получил. Пока, острые.
Very good knifes!
Идеально острые ножи
It's super. Packed better than phones.
I am a suegeon in real life, I cut humans. my knives in or are not as sharp or as durable as thesein ones. these knives are the best knives i habe bought in the last 40 years. Xinzuo knives change the bad quality that is on chinese products. xinzuo knives are far better than german solingen knives. store is adequate, helpful and informative. this package ships from spain, no taxes?!
The first impression is very good. Let's see how the sharpening is held