SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopy Marts (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopymarts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wrong shows
Excellent I loved it. It's soft. It takes 2 months, but it's okay.
Product measures the pressure super fast! Came well packaged, with a small manual user. The qualildade construction is good, appears to be very durable.
Eager for this request. All OK.
The goods are very good, the packing is whole.
Perfect and very easy to use. Place and hit a button.
High quality performance. Runs on two AAA batteries, but are not added to the set. Display very readable, instructions simple and clear mierzenie quick. Measurements taken after wearing severalfold are very close, suggesting high precision equipment, but are slightly lower than measurement zrobiony ciśnieniomierzem naramiennym in gabinecie. I will even compare and I will add a second opinion. Blood Pressure Monitor delivered by courier to home on the second day after order-ekspresowo!
Tanometer works all right take it
Bad store instruction for Russian did not send, and so promised
ok doszło w 3 dni , działa jak widać na foto
Unfortunately, the product passed with marriage, on the numbers of tonometer did not draw a lower register. Wrote to the store, he offered to return the money. Opened the dispute, the seller immediately accepted the dispute. I recommend the seller!
Эх жаль не доехал. Из генератора через Эстониюпродавец не виноват, это торопыжки не отправили в РФпродавец очень контактный
thanks you I received but not checked
Very good!!!
Good
All OK.
goood
Works well, delivery a little debt.
Delivery fast works shows as well as on semi-automatic almost in exactly the main chip size
I order the second time. To Ukraine city Kiev delivery in 23 days. Neatly packed, all working. Recommend
The goods did not come at all.
Good stuff. Works. It's kind of accurate. It came earlier, well packed, without damage. Recommend.
Good Products fast shipping nice
Product came right. Recommend
Product arrived all OK. Still not tested. Already had the same and recommend.
Quite slack, it came used, the whole screen is scratched
Very good like
Good product
Like quite apparatus, excellent store sent the product fast, am very happy with the product, and very happy with the service seller,
Measures wrong
The screen is all scratched, a little upset. Otherwise OK, works
the instrument does not work correctly.
Liked it
Ok
Works perfectly.
Still not tested, apparently is all OK. After the use, I say lends
nice
Yet all OK
spedizione veloce, prodotto ok
Very good
Excellent Device, accurate
I bought my mother, I sort of figured it out... Delivery to DPD in the course of the week.
I received my order very fast delivery I am very satisfied thank you
Great quality all right.
Product OK and very fast, like!
Tonometer is good. I put it in Ukraine for 25 days in ukrpochtoy. I finished exactly, I need to finish my hand on the floor. DVD Mini batteries. I took it on the road. Compact. Sellers recommend
Доставка быстрая, соответствует описанию. Компактный, измерения точные. Продавцу спасибо
It is my second purchase, evrything is working, thanks a lot
très bonne qualité vraiment magnifique